Feedback Centre

Find your service by name or location:

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

Keep the language and tone civil
Don’t mention personal details
Make it relevant to the review

As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Have you replied before?

Title *

Name*

Job Title*

Email*

Telephone*

Reply *

I'm employed by Stalham Staithe Surgery and have authority to leave this response *.

Original Feedback for Stalham Staithe Surgery:

1

Patient not being looked after

My daughter isn’t being looked after by your surgery. She very Ill. Her copd not asthma as they keep saying and not listening medication has been reduced yet has been the higher dose which she needs as it took 2 years many years many years ago by respiratory specialists abroad to get it right. Even Papworth asked for a note on her file which was on there in bright red with allergies not to be decreased or brand changed as so many prob with gp surgeries playing games with her life. Sounds like also she being bullied again to get the proper dose where another member of staff knowing she had enough of nurses who don’t need yet another review (she had 3 already last year) Yet they ignore the order from the pharmacy online for weeks.Giving someone a lower dose when she has severe anaemia is appalling. Her last surgery messed her around badly and this one is doing the same. She was forced despite struggling to walk and breathe to go to back entrance as she mask exempt and should not be discriminated against. This entrance she struggled not only to get to but had to go up 3 steps holding the surgery wall to try and get in. The surgery receptionist never stopped about the mask despite her struggling to breathe. She now been told to get the inhalers she should already be she got to struggle to get in again and it’s not possible and she shouldn’t have to to get the dose she entitled to anyway. Not only have they given her a 8th of her normal full dose which she gave back to chemist on one inhaler and never gave enough for the month , , they gave her enough Ventolin fir 2 weeks to last a month. Let’s see if honest reviews are published without further query.!