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Original Feedback for Swan Lane Surgery:

1

Are there any GPs actually there?

The access to GPs is non-existant. I am a cancer patient. If I have any worries I now telephone the hospital direct as I get nowhere at Long Stratton. It is IMPOSSIBLE to see a GP. I wanted to speak to a GP recently with a quick question about medication. After much discussion I got a phone call back from a ‘paramedic’ who didn’t know the answer anyway. I then had to book a phone call 10 days in advance! And if that wasn’t bad enough they never called on the day. When I chased it up a couple of days later I was told they’d been off sick yet no-one called me to tell me. My GP has changed at least 4 times in 3 years but I never get told, so when I fill in forms I am unknowingly giving the name of a non-existent GP. I currently have no idea who my named GP is! Last week my husband phoned to make an appointment for a phone call, and he was told he couldn’t even make an appointment because it was the wrong time of day. Apparently you can now only make appointments (even for phone calls) if you phone first thing in the morning and potentially wait on the phone for up to half an hour. I find talking on the phone difficult anyway. Before the pandemic I could go online and book to see someone (even then it was rarely my named doctor) Now that option has been removed. In 2020 a relapse of cancer was undiagnosed because nobody saw it. I tried to stress that with my medical history it needed to be seen. I ended up showing it to a consultant in London whilst at a routine appointment and they referred me straight to the NNUH where it was discovered I also had cancer in 2 other places. When I was originally diagnosed in 2018 I repeatedly saw locum GPs, who fobbed me off with ‘menopause’ One even tried to refer me for alternative therapies. It turned out this delay of several months meant that by the time the cancer was discovered it was stage 4. I am now physically disabled permanently. THIS ‘SERVICE’ IS COMPLETELY UNACCEPTABLE! The only reason I have given a star is because the receptionists are always helpful and polite