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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for The Beeches:


4

All the staff are very kind

All the staff are very kind and nice. Louise is the most helpful and anything you ask her, she will do. I have a very nice room and it is one of the best. I would not wish to go anywhere else- I suspect there is nowhere better than here. The food is very good, but not as good as when I first came here, although the chef does spoil me a bit! If you want more food the staff are more than happy to give it to you. I have 3 bells in my room and the staff come very quickly if you press the bell. I have my own bathroom and have never heard anyone complaining about the toilet arrangements. If I want anything from the shops, the staff will get it for me. People can visit anytime they like which is convenient. I can't think of anything to complain about, although a resident woke me up as they were outside my room, but staff were apologetic about it. It's a bit disturbing though and if it continues, I will lock my door. In the summer, you can walk around the garden. They put on lots of activities, some are good but some are noisy. I rarely sit in the living room as most people are asleep and most people here are not well enough to make friends. I'm perfectly happy here, all the staff are kind and there are none of them I would want to leave.

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