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Original Feedback for The Queen Elizabeth Hospital:

3

Bad aftercare

On the whole my experience hasn’t been bad and they have generally been quite good for what I’ve needed but 4 months ago I underwent surgery to correct a deformity, which required a total knee replacement in Orthopedics. The surgery itself was fine but the after care and information provided to me was absolutely diabolical. I was only given 3 appointments for physio therapy at the community hospital and the surgeon did not explain fully about my operation either before or after it. So there was a real lack of information provided by the Orthopedics department in my opinion. I’m still in a lot of pain and now receiving further treatment. I’m self employed so I’ve had no income for 4 months. Thankfully my husband has been supporting me otherwise I’d be destitute. If I’d have known how complex the surgery was and the extent of it – I wouldn’t have had it done. I was led to believe it was a standard knee replacement. You don’t expect to come out worse than you went in. The literature I was provided with all just related to a standard knee surgery, but clearly my situation was not standard. The nurse just checks you over, books you 3 physio appointments and tells you to come back in 3 months and the surgeon was only concerned with the mechanics of it. There was no information on how to cope with the pain and what to expect. People a lot older than me with arthritis recover a lot quicker. If I had to do more work to aid my recovery, then fine – but I need to be told that. I definitely needed a lot more information to learn how to live with it.