The Queen Elizabeth Hospital
Telephone: 01553 613613
Website: www.qehkl.nhs.uk
The Queen Elizabeth Hospital (QEH) has circa 500 beds, 28 wards and serves a population of around 331,000 people who are living in Norfolk, Cambridgeshire and Lincolnshire.
Feedback
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Medication error
30th November 2020After finding a suspicious lump I got an appointment the same day, then was having surgery within 3 weeks. This was in the last 6 months and COVID didn’t hinder that – everything seemed to carry on as normal. However, I am also under the care of Papworth for another condition, so before and after my operation they called me to talk about the medication QEH were putting me on – it turns out I couldn’t have the medication because it might make my liver problems worse. Now I have had my operation, the consultant at QEH doesn’t want to see me until next September. I think I will be seeing the breast cancer nurse before then, but not the surgeon and I don’t really know why. I am a little bit annoyed with the surgeon because she didn’t take in to account other conditions I have when prescribing my medication. She could have easily figured this out by talking to me.
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Communication wasn't brilliant
30th November 2020The communication I experienced following a cancer operation wasn’t brilliant. They put me on medication, but I wasn’t sure if I should be having a follow-up appointment. The oncologists didn’t tell me, and it was actually the anaesthetist at QEH that said he would check. It turned out I was supposed to be having a follow-up, but hadn’t heard anything about it. I think you need to be able to have the confidence to have a conversation with the doctors about the next stage of your care, as it is not always fully explained.
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Better communication needed
30th November 2020When you are on the border of three counties like me and have a number of specialists involved in your care everything takes longer. I have had different doctors from Addenbrookes and King’s Lynn calling me, but I don’t know where they’re from unless I ask them. I have found that the process is not fully explained about getting to the next phase of treatment and on more than one occasion I have felt like the ‘messenger’ between hospital specialists.
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Brilliant service at the eye clinic
24th November 2020Personally, I haven’t had any problems with the QEH and how they communicate between departments, or with my GPs. The service has been brilliant.
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Catching COVID whist in hospital care
11th November 202093 year old grandad went into QEH kings Lynn A&E 26th of Oct due to low blood pallets from a carehome which has not had any cases on virus. On arrival he was tested for COVID and was put into tilney ward which now found out was a COVID ward. His results came back negative. So was moved shouldham ward had another test now positive. Before getting his results back they put a 93 year old man into a COVID unit to which he caught the virus. He is still in the QEH and is still testing positive. When speaking to different nurse’s on different wards I’ve asked how did this happened if been told the following • could have caught it in the ambulance • we don’t know how. • Anyone that comes from a care home gets put into a COVID ward.! Due to the poor set up this has happened and I don’t think it’s the first time either. I feel so many people have had the virus and possibly died for the poor system they have. My family and I are so angry with this hospital. This will not end if the own hospital can’t even care for people in the right way.
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Reply from The Queen Elizabeth Hospital
Thank you very much for taking the time to tell us of your recent family experience of our hospital. The Queen Elizabeth Hospital King\'s Lynn would very much like to investigate your concerns, to understand the situation and advise you of any actions we plan to put in place (if necessary) to prevent this happening to others. Please could you call our PALS Team (01553 613433 or 613351) or send them an email to pals@qehkl.nhs.uk. If, however, you would like to raise a formal complaint please email complaints.concerns@qehkl.nhs.uk -
Phonecall
8th June 2020Due to Covid 19 I was due to have a call from the consultant because I couldn't have my face to face appointment that was originally on that day. The consultant did not call. I waited for hours by the phone. I have multiple health conditions and in a lot of pain in my knees, heart, bowel and so on. A friend's daughter with type 1 diabetes had a similar experience.
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Neurophysiology
18th March 2020Dr Ling is the best doctor of all the doctors I see. She is really excellent and really cares. We can ask questions and she explains everything that is happening. It is a really excellent service and the hospital management should be very proud of this team.
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Efficient department
18th March 2020I had a 3 month wait after my GP referred me. The appointment letter was very clear and had clear instructions on where to go. There was plenty of time to talk and I was given all the necessary information and told that my results would go back to my GP, and how long this would take.
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Exceptional care
18th March 2020The whole Neurophysiology team are exceptional and I really feel part of my treatment. I am given plenty of time to talk and Dr Ling creates such a relaxed atmosphere which means you feel you can open up and talk freely.
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Welcoming and helpful
18th March 2020My appointment ran to time. I get really good care and feel confident that I am getting the right treatment. The staff are helpful and welcoming, and it is always like that. The appointments do run late sometimes but I am kept up to date of any delay and how long it might be. I have time to ask questions and this is a very friendly and professional department.
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