The Queen Elizabeth Hospital

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• Brilliant service at the eye clinic

  5

  Submitted by Anonymous 24th November 2020

  Personally, I haven’t had any problems with the QEH and how they communicate between departments, or with my GPs. The service has been brilliant.

  
  
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• Catching COVID whist in hospital care

  1

  Submitted by Anonymous 11th November 2020

  93 year old grandad went into QEH kings Lynn A&E 26th of Oct due to low blood pallets from a carehome which has not had any cases on virus. On arrival he was tested for COVID and was put into tilney ward which now found out was a COVID ward. His results came back negative. So was moved shouldham ward had another test now positive. Before getting his results back they put a 93 year old man into a COVID unit to which he caught the virus. He is still in the QEH and is still testing positive. When speaking to different nurse’s on different wards I’ve asked how did this happened if been told the following • could have caught it in the ambulance • we don’t know how. • Anyone that comes from a care home gets put into a COVID ward.! Due to the poor set up this has happened and I don’t think it’s the first time either. I feel so many people have had the virus and possibly died for the poor system they have. My family and I are so angry with this hospital. This will not end if the own hospital can’t even care for people in the right way.

• Reply from The Queen Elizabeth Hospital

  Thank you very much for taking the time to tell us of your recent family experience of our hospital. The Queen Elizabeth Hospital King\'s Lynn would very much like to investigate your concerns, to understand the situation and advise you of any actions we plan to put in place (if necessary) to prevent this happening to others. Please could you call our PALS Team (01553 613433 or 613351) or send them an email to pals@qehkl.nhs.uk. If, however, you would like to raise a formal complaint please email complaints.concerns@qehkl.nhs.uk

• Phonecall

  1

  Submitted by Anonymous 8th June 2020

  Due to Covid 19 I was due to have a call from the consultant because I couldn't have my face to face appointment that was originally on that day. The consultant did not call. I waited for hours by the phone. I have multiple health conditions and in a lot of pain in my knees, heart, bowel and so on. A friend's daughter with type 1 diabetes had a similar experience.

  
  
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• Neurophysiology

  5

  Submitted by Anonymous 18th March 2020

  Dr Ling is the best doctor of all the doctors I see. She is really excellent and really cares. We can ask questions and she explains everything that is happening. It is a really excellent service and the hospital management should be very proud of this team.

  
  
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• Efficient department

  5

  Submitted by Anonymous 18th March 2020

  I had a 3 month wait after my GP referred me. The appointment letter was very clear and had clear instructions on where to go. There was plenty of time to talk and I was given all the necessary information and told that my results would go back to my GP, and how long this would take.

  
  
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• Exceptional care

  5

  Submitted by Anonymous 18th March 2020

  The whole Neurophysiology team are exceptional and I really feel part of my treatment. I am given plenty of time to talk and Dr Ling creates such a relaxed atmosphere which means you feel you can open up and talk freely.

  
  
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• Welcoming and helpful

  5

  Submitted by Anonymous 18th March 2020

  My appointment ran to time. I get really good care and feel confident that I am getting the right treatment. The staff are helpful and welcoming, and it is always like that. The appointments do run late sometimes but I am kept up to date of any delay and how long it might be. I have time to ask questions and this is a very friendly and professional department.

  
  
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• Neurophysiology

  4

  Submitted by Anonymous 18th March 2020

  It was a long wait following my referral to the neurophysiology department, but I did expect that. There is a waiting list in operation and I was given the choice of either the QEH or the NNUH. I found the department easily and I went into my appointment early. I was given plenty of time to talk during the appointment and the treatment plan will depend on the results of today.

  
  
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• Excellent care

  5

  Submitted by Anonymous 18th March 2020

  I was referred by my GP. The parking was very poor today and as I have reduced mobility I have to allow plenty of time to walk through the hospital. Automatic doors into the department would be really useful, as they would elsewhere in the hospital. During the appointment I was given plenty of time to chat and he gave me a full explanation and talked through what he was doing. I felt listened too and not rushed in any way.

  
  
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• Neurophysiology

  5

  Submitted by Anonymous 18th March 2020

  The appointment times can run over, sometimes by quite a bit, but the receptionist always keeps me informed of how long the wait might be. I very much feel part of the decisions made about my care and I am given plenty of time to talk and discuss options. It really is excellent care that is provided by this team. Everyone is lovely.

  
  
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