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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original Feedback for The Woottons Surgery:


1

Appointment for 11 month old

I was rudely told by a receptionist to submit a form for my 11 month old who had developed a rash, submitted said form with photos and still waiting 2 hours later for a response. Called 111 instead. Not my first child so can’t be accused of being an over sensitive mum - no such thing in my opinion - this surgery used to be fantastic for seeing children at short notice. Since covid they seem to want to keep visits to a minimum and even after driving to the surgery I was told to either wait for a reply, call 111 or go to A&E. No wonder the hospitals are on their backsides when this is the advice given. I’m only leaving one star as I can’t leave zero.

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