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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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As a service provider, you can leave your response to the original review and the reviewer will be notified of this. However, they will not be able to reply to your response, but can get in contact with Healthwatch Norfolk if they wish to pass any comments along. Remember, your response will be seen by everyone who visits your service page on our website, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your Reply

Original Feedback for The Woottons Surgery:


5

Dr Smerdon, amazing

I emailed the surgery and advised of what I needed (having had this particular procedure done previously) they emailed me with an appointment however in the meantime I also needed to add something extra. Dr Smerdon himself, emailed me back to advise he would do the two things together which I was really happy with. Dr Smerdon was a breath of fresh air, he had old fashioned views and values and didn't speak to me as though I was an idiot. He explained everything in detail and made sure I was comfortable with what he was going to do. He didn't rush me at all. I am so pleased I've found him and told him so. I also begged him never to leave the practice as it would be lovely to have a doctor that took the time to know you and made you feel comfortable. He was going to ring me a week later but unfortunately the call back was cancelled due to unforeseen circumstances however I know he would have called if he could. Thank you Dr Smerdon.

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