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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Thorpe Health Centre Pharmacy:

1

Bacterial meningitis antibiotics

I've just come off the phone with a member of staff from the pharmacy and am i tears. She was so rude, and if i could swear in this box, i would. I have had an incredibly stressful couple of days with my sister nearly dying from bacterial meningitis and i was told that i needed antibiotics because i had come in contact with her for an extended period of time. The GP that i spoke to was lovely and sorted the prescription for me. He said to call the pharmacy to check that they had it in stock, which i did. They said they would need to order it in and that it would be in tomorrow. I said that could they please keep it on the order for tomorrow and i would try and ring round other pharmacy's to see if i can get it from elsewhere. I specifically said if you don't hear back from me, assume i need it so please keep it on order. I said that i would call others ASAP and call back before 12 if i didn't need it. I couldn't find it anywhere else so i thought i best to ring back the Thorpe pharmacy to confirm i need it. She said that she had taken it off the order and will now put it back on. Good job i did call them back then. I asked why she had done that and she said because there was no guarantee that i needed it. I never, and i repeat, never told her that i didn't it and i said that i would let her know within the next 15 minutes if i didn't. I cannot begin to explain to you how stressful the last few days have been and this has literally just topped me off. I did ask her to stop shouting at me and explained the situation but she continued to be so flipping rude. I'm literally in tears writing this. I know she probably doesn't care about my current situation but there was no need for her language or tone of voice. I work for the NHS and i know how busy it is at the moment, but this level of rude towards a patient is not called for at all.