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Original Feedback for Thorpewood Medical Group:

1

No other way of getting heard

I had recieved a reply on the 6th October 2021 in response to a complaint I made and was told I'd hear back within 21 days after investigation of the events that I'd complained about. Now I'm unable to open the link for the response I was sent on 6th October and despite my messaging numerous times have still not had a resolution surrounding the complaint. 21 days has been and gone. I keep saying all the email links don't open, not do the copy and paste links. I was at the end of my tether describing symptoms that turned out to all be Red Flag symptoms of Cauda Equina Syndrome resulting in emergency surgery as was on the verge of having to self evacuate my bowels for the rest of my life and verging on full blown permanent paralysis from lumbar spine down. I couldn't weight bare. Econsult form describing all this went in and was told id been triaged for a gp call back 5 days later. Cauda Equina Syndrome has a time frame of 48 hours from symptom onset to paralysis unless surgical intervention takes place. I don't need to calculate the days, fortunately, someone was looking down on me and surgery was extremely successful given it was way beyond the 48 time frame. I was ignored numerous times. And yet again being ignored with a lack of response to the original complaint. And why am I now unable to even open the link that funnily enough, provided the evidence that it was being investigated and I'd hear back within 21 days of the date on the email, which was 6th October 2021? Slightly concerning and suspicious