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Thorpewood Medical Group

Address: 140 Woodside Road, Thorpe St Andrew, Norwich, NR7 9QL
Telephone: 01603 701833
Website: www.thorpewoodmedicalgroup.nhs.uk

Feedback

  • Reply from Thorpewood Medical Group

    Thank you for your constructive feedback, it is appreciated. I am pleased the service was good. This follows current practice where we have increased Face to Face appointments, but a GP will phone first as a rule to ensure the attendance is clinically required. Thank you again. My regards. Andy A Cutting Practice Manager

  • Reply from Thorpewood Medical Group

    Thank you for your time in taking to write to us, it is appreciated. I apologise if you are unable to see the same Doctor per occasion. It is difficult to achieve this based upon the Doctors shifts. Their days of work vary per doctor. For example we have a GP who works once day a week, one works two days, two work three days a week and two work four days. Dependent what you are presenting with, the time this must be seen by and their availability will mean you will not see the same Doctor all the time. If you phone or submit an E Consult, please say or use the question that asks if there is a preferred GP you would like to see. I cannot promise this will go ahead with that Doctor, but we can try. Thank you again. My regards. Andy A Cutting Practice Manager


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  • Reply from Thorpewood Medical Group

    Thank you for your detailed feedback. There is a national shortage of Doctors and we try our best to get as many as we can. We currently have 6 and 2 long term Locums. I apologise relating to Reception numbers. We have suffered on resource with Covid absences and two colleagues have been self developing and moving into other roles in the Surgery. We are now back up to the right number and only two still undergoing training to be able to work independently. E Consult is a long form and you are more than welcome to come to the Surgery and I will show you how it works. It does save the Doctors a lot of time. The questions you answer does mean the Doctor does not need to ask and when in appointments you will have more time to find a solution to the problem, rather than the Doctor trying to find out what is happening. Please let me know if you wish to attend. Please invite a couple of family members or friends to come with you. Thank you again. Andy Cutting Practice Manager

  • Reply from Thorpewood Medical Group

    Dear Patient Thank you for your feedback. There are not so many Doctors as there use to be. The population is growing and demands at present, nationally, are well documented. The demand from patients at present does make it difficult to get a Doctors appointment. I apologise. I have been able to ensure we keep the Doctors numbers the same to when I started. I have increased our Allied Professional Clinician\'s and we have a brilliant, well qualified and experienced team of Advanced Nurse Practitioners, Advanced ECP, a Physicians Associate and Pharmacist. E Consult is favoured by the Doctors and if you need to see a Doctor, from the E Consult they will make contact and a Face to Face appointment is made. The questions asked are the questions the Doctor would ask you. The system is intuitive and written by Doctor for Doctors. The \"repetitive questions\" are NHS driven for taking stock of the Surgery performance. We are duty bound to identify many things such as smoking. So on completing a form, you may have stopped smoking, so it will ask each time. Telephone appointments were introduced in Covid to reduce the risk of infection, only seeing patients if clinically required. The practice continues for a short while. But again, if you need to see a Doctor, you will. They usually phone and then determine the clinical need with the patient. Thank you again for your feedback. Andy Cutting Practice Manager

  • Reply from Thorpewood Medical Group

    Thank you very much for your feedback. I apologise for the wait on the phone and the Online feedback. I do appreciate your positive comments on the team once in the Surgery, thank you. We have changed the message and music three times in six months based on feedback. As the Covid vaccine programme becomes less demanding we are now answering the phone quicker. Bear in mind we are now in flu clinic season and the lines will be busy. If you submit an E Consult a GP will view this and if an appointment is clinically needed it will be undertaken. I have recently opened up more Face to Face slots for patients, but the decision on telephone/Face to Face/Video consult/message back with resolution is a decision the GP takes. Thank you again. Andy Cutting Practice Manager


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  • Reply from Thorpewood Medical Group

    Dear Patient I owe you an apology. I am sorry but we do not use E Consult for the reason of Smear Tests. We have a dedicated list of patients advised to us by the NHS and we call the patient direct and arrange an appointment with them to come in for this. Outside of this please call for this service. Thank you for your feedback. My regards. Andy Cutting Practice Manager

  • Reply from Thorpewood Medical Group

    Thank you for your feedback. I appreciate the time you have taken and I understand your point. When you view the menu for conditions on E Consult, near the bottom of the menu on the right hand side it asks if there is anything you want to report not on the list. Select this button and this will enable you to complete an E Consult like your others and state your problem. If problems persist, please let me know and I can invite you here to show the system. My regards. Andy Cutting Practice Manager

  • Reply from Thorpewood Medical Group

    Thank you for your feedback and comments on E Consult. I apologise if you believe this is complicated, designed to be awkward or asks irrelevant questions. There are currently over 5000 Surgeries now using this system. The Doctors find it immensely time saving and very helpful. Since we started in Dec 2020, the Surgery has received over 70,000 forms. The system was built by Doctors for Doctors and is intuitive. This means when you write an answer on the form, the system thinks like a GP for the first few questions and will ask the same questions to you that a Doctor would. The idea of this is that when the Doctor receives the form, a lot of their enquiries are answered. This provides them with an idea of what is clinically happening with the patient. It gives them more time to identify further issues they want to know when they make contact or resolve the problem. This in turn means in a ten-minute consultation, more time on finding a care pathway is available, giving more quality in finding solutions, rather than trying to find out what the problem is. The questions at the end are most useful for the Doctors in general and they also enable the Surgery to keep the record up to date. The questions asked are items that the NHS measure every Surgery on in performance. The more people that use E Consult reduces the wait on the phone. If you do not have an iPhone, computer or no internet, then please make this known. Thank you again. Andy Cutting Practice Manager