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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Trinity Street Surgery:

2

Problems obtaining repeat prescription

I have a number of long-term conditions for which I take medication on a long-term basis. I obtain my repeat prescriptions via local chemist. Experience with the surgery (and chemist) is normally very good. I requested a repeat prescription from the chemist on the morning of 4th May and was told it would be available from afternoon of 6th May. I made contact with the chemist late on 7th May to check on when I could collect items and was told that they had not received the repeat from the surgery and that in fact that they had not received any requested repeat prescriptions at all from the surgery for past 4 days and to try again on 10th May. I tried to call the surgery several times (4-5) during the day on 10th to ask about this, but never got put through (Voice message: 'High volume of calls, the queue is full, call back later'). Called chemist who said that he had been put in holding queue a couple of times that day but then cut off after 10 mins waiting - he had still not received any repeat prescriptions. I went to the surgery and spoke with reception staff by intercom - not allowed into surgery and was told there were no Doctors on site. On explaining problem, they said that they would send my repeat request to other surgery for sign off but normal wait was 72 hours so could not say when this would be sent to the pharmacy. I had explained that I was about to run out of medication and repeated this so they said that they would ask for it to be quicker but could not guarantee this. Not sure what the problem is with the service as previously good/very good...