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Original Feedback for Trinity Street Surgery:

2

No appointments & COVID-unsafe

My son had his asthma review with a practice nurse whose mask was dangling around her mouth, with her nose completely uncovered, throughout the appointment. Particularly for a child with asthma, it's frightening he was exposed to a frontline healthcare worker who is presumably herself exposed to risk all day from multiple individuals. I didn't feel comfortable raising it with her. We both wore masks throughout. She did tug her mask up a couple of times, but it wasn't tied and just slipped straight back down to her mouth or chin-level. Afterwards, I tried to book a flu jab as the practice had advised me to by text. I'd previously tried by phone but never get through. The receptionist refused to book me an appointment unless I would confirm if I could access a car and go to the Bowthorpe site. I didn't register with a local practice two streets away to use a car and cause pollution. I've previously liked this practice (though the same receptionist has been curt and unkind previously) but am now looking to move the family somewhere else. I'm sad to do this as the GP I've seen has been really excellent. There was also no sanitiser in the automatic machine by the door. We reported this to the receptionist and she shrugged and pointed to a pump by her desk but clearly wasn't going to bother to do anything about the empty one.