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Original Feedback for Upwell Health Centre:

1

Terrible all about Covid!!!!

I have a compromised immune system. I have picked up a head cold last week and it's gone onto my chest. I know by the whizzing /rattling chest, short of breath when active or walking and coughing a very dry cough with thick green phelm. Having had pneumonia a few times & sepsis, I think I am pretty good at knowing when I need to come and be seen with a suspected chest infection. I called spoke to the receptionist who was lovely and helpful and when through my symptoms. I was told I'd get a call back. I got a call back for what it was worth, no interest what so ever, no look at my history or even asked me for my history. Asked what was wrong explained and the first words out his mouth were - Have you taken a Covid test. Yes, I said as do them reguarly and got the all clear. He then proceeded to advise me that home test were not accurate!!!! He then proceeded to tell me to take a PCR test! I don't have Covid, if he had asked me if I thought I had Covid then advised this test, I'd understand. I test regularly due to a compromised immune system and do not have Covid. My history alone would tell him, if I had Covid, I'n not be calling a doctors surgery. But don't worry I think it's viral so I'll write you a script for antibiotics but you can't get them and if no better by Friday, you can call us again and we'll put a script to the pharmacy, but I suspect you'll be no better by Friday or within the next 10 days. I think we'll agree this call was just a waste of everyone's time. trying to keep myself fit and out of hospital and it's calls like this that remind me, why I don't bother calling for an appointment when I feel sick. Then by the time I do get seen, it' a blue light job to A&E and a fight for life!!