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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Watton Medical Practice:

1

Never see the same GP, it erodes confidence

9/10 times you don't get an appointment either by phone or online. A few weeks ago I was fobbed off with a paramedic after already having had four courses of antibiotics. It wasn't resolved and I had to use the out of hours service. You never see the same GP so it erodes confidence as you have to go over things. I had a phone appointment a few days ago which was cancelled, I was told the doctor hadn't turned up and there was nobody else to see. It was urgent but I was told I could see someone in two day's time. This appointment did go ahead but it didn't help the situation as I was in serious pain. I've been on some of my medication for around ten years and have never had a review. I've not asked for one but I will do. Several months ago I put a prescription in on a Thursday for two items. When I went to the pharmacy there was only one item. I spoke to reception and the other one was on a separate prescription which hadn't been signed. When it finally got done on the Monday the pharmacy was closed so I couldn't get it! I find it hard when you call here and people have lots of accents that are difficult to understand. The queue at the desk is constant as usually there's only one person on the desk.