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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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I'm employed by NHS N&W Talking Therapies and have authority to leave this response *.

Original Feedback for NHS N&W Talking Therapies:

1

Poor mental health services

Initially I self-referred to the Wellbeing service as advised by my GP due to depression at the start of September 2015. Upon doing this the first consultation/ assessment I had with the service was very quick, but unfortunately this didn't last! I was advised to attend a group session for 4 weeks on CBT therapy despite personally wanting some, one to one counselling to help me specifically. At this point on my journey I was in a very poor frame of mind and was told I could attend a group session in 3 weeks time. Then in the post I received a letter with my PAC-Q score and Anxiety scores detailing my score but no further information as to what this meant! (Good or bad scores) so I resulted to Google and sure enough it was very simple to find. I attended each of these 2 hour group sessions expecting them to really help and be small groups. I couldn’t have been further from the truth I turned up to a room of at approximately 50 people which was a shock. I found the sessions very tedious particularly due to the way it felt you were just talked at. During these 4 weeks I enquired about more one to one support and was told I could be put on a waiting list, but never heard anything further. The 4 weeks passed and by now we were on 20th October 2015 and at the last session I was asked what further support was needed and I enquired about some more therapy and was told someone would be in touch. We are now on 26th February when I received a letter to say they had made a telephone appointment to discuss further support I needed. 4 months had passed with no support, no contact at all. Thankfully I was very well support by my GP surgery but I could have been in far worse off without this help. To top off I rang in to cancel this appointment as I no longer needed support as I never heard from them in 4 months so had to get support elsewhere. I did so and yet a therapist still rang me for that appointment. This lack of communication is ridiculous. I think this is just unacceptable when it comes to mental health and I was constantly offered delayed and inappropriate support and therefore will not be using this service again.