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Original Feedback for Wensum Valley Medical Practice:

1

Total incompertence of all admin staff

I have a leaking wound on my right shin following a knee replacement. I visited hospital on 19th April, they dressed the wound with unsuitable dressings which leaked after 2 hours. I redressed with dressings I had from a previous wound. I went back to hospital Monday 22nd & they redressed with unsuitable dressings again. I visited my local pharmacy to try & buy some dressings (they do not stock them). I put in a repeat prescription for the correct dressings ( 13:14 Monday 22nd April) at my surgery. Tuesday 23rd April I called the prescription helpline as I had to change the dressings I had to leave a message as nobody was answering the phone. By 2pm I had not been called back( prescription line closes at 1pm) so I called the surgery, after 35 minutes waiting I got through to somebody who was about to leave off, I got passed to 3 people, none of whom were willing to help me get any dressings, I was advised to go to the 'walk-in centre' on crutches, eventually I got an appointment to see a nurse at 8:30 the following morning (the nurse was very helpful & understanding). I the meantime I had to change the dressing 5 times & therefore ran out of suitable dressings & had to go to bed with a makeshift dressing & plastic bag over my leg. Thursday 25th 11:24 I got a call back from the prescription line she said she had sent the order through to 'patient choice' I explained that I had run out & I needed the dressings URGENTLY & had problems with getting orders from patient choice previously, I explained the problem again & stated I needed these dressing tomorrow, she said I would need a substitute, I asked what is equivalent & she said she couldn't give me an equivalent as she was not a pharmacist. At which point I gave up.