Wymondham Health Centre

Feedback

• I'm happy to come here.

  5

  Submitted by Collected by Healthwatch Norfolk staff 29th February 2024

  Normally they come to the house, now I'm more mobile, that's stopped. When they visit you at home they can't tell you what time they're coming. Everything about here is good, they give you the time and patience. They explain things in a way you can understand and if I don't then I feel ok to ask. After they stopped the home visits they fitted me in here straight away, I didn't have to wait. I'm happy to come here.

  
  
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• The nurse is ever so nice to me.

  5

  Submitted by Collected by Healthwatch Norfolk staff 29th February 2024

  The nurse is ever so nice to me. I come here every Tuesday and then I go to Attleborough on Thursdays. I know the nurse very well and she knows me. I never have to wait to see someone when I come for my appointment. I can't think of any improvements.

  
  
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• I wanted to get an ultrasound

  4

  Submitted by Collected by Healthwatch Norfolk staff 29th February 2024

  I wanted to get an ultrasound but they have given me some advice and exercises instead. Some more physical help would have been nice but they have treated me well.

  
  
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• Diagnostic letter went missing

  4

  Submitted by Collected by Healthwatch Norfolk staff 29th February 2024

  The only problem I had was the diagnostic letter from somewhere else went missing. I spoke my GP who sent me here but when I got here for my appointment they couldn't find the letter on the system. The person I saw today couldn't find the letter with all the information so I needed to tell her what it said and what I needed. I'm happy with the way staff talk to me and understand them. I can't think of any improvements.

  
  
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• He listened to me

  5

  Submitted by Collected by a Healthwatch Norfolk member of staff 27th February 2024

  There was really good communication, he listened well to everything I said. This is my 1st appointment and I only put a form in last week so was not a long wait. I don't have a follow up appointment but he has told me if I get another flare up he has left my case open so I can just ring up and be seen.

  
  
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• Can't fault it

  5

  Submitted by Collected by a Healthwatch Norfolk member of staff 27th February 2024

  I have to been seen every 3 months, I have been to the Bowthorpe site before, but this is my first visit here and it is so much more convenient, it is a much better location. The staff are nice, everything was good and I can't fault it.

• Reply from Wymondham Health Centre

  Thank you for your positive feedback. NCH&C Patient Experience Team

• No Problems at all

  5

  Submitted by Collected by a Healthwatch Norfolk member of staff 27th February 2024

  I come every 3 months and I have no problems at all. The way I am treated is 5 star. Any questions I have are answered, they even help me on with my compression socks after treatment. I live locally so it is easy to get here and I have never not been able to get a car park space.

• Reply from Wymondham Health Centre

  Thank you for your positive feedback. NCH&C Patient Experience Team

• Very professional

  5

  Submitted by Collected by a Healthwatch Norfolk member of staff 27th February 2024

  I am pleased with the ongoing treatment I receive here, there is good communication and any questions I have are answered. It has helped, they maintain my condition so it does not get any worse.

  
  
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• Clear and to the point

  5

  Submitted by Collected by a Healthwatch Norfolk member of staff 27th February 2024

  The member of staff was clear and to the point. They outlined the possible condition, gave me exercises to try and booked in a return visit for a check up in a months time. The staff are good.

• Reply from Wymondham Health Centre

  Thank you for your positive feedback. NCH&C Patient Experience Team