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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original Feedback for Wymondham Medical Partnership:

4

online prescription problems

May I suggest that in these difficult times of Covid, it is not a great idea to continue with the policy of disabling the re ordering of medication online when it comes up for review. Although I fully understand that tablets should be reviewed on a regular basis, disabling the re ordering until a review has taken place, can quite easily plunge the patient into a situation where tablets they have been taking safely and without any problems for years are suddenly halted. There may be many reasons why a patient cannot get to a review on time or at all. This could be easily sorted out over time without the drastic measure of simply making the essential tablets unavailable, as if to say “well if you do not come for the review, you are not getting your tablets” Surely the continuation of what in most cases are long term non lethal essential prescriptions, such as for Blood pressure, the continuation of the medication under most circumstances , is far more important than the review, which at least can be sorted out at a later date. Apologies for the length of this but it brings me to another point of the review. I posted this here because I could not find any place on the web site to post it. I have always found WMC to be very good, in most respects. But the above prescriptions issue is intensely annoying, and seemingly, easily avoidable, in these trying times.