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My husband sees a different doctor every time. That is his only gripe. It would be a great improvement if you could see the same doctor every time. A while ago I saw a practice nurse and I feel I was mis-diagnosed. I was able to get an appointment with a doctor and we resolved it that way. There is a lack of continuity there at the surgery. I must say that the receptionists are all lovely. They are very helpful and cheerful. But it's so hard to get through on the phone! You call up and you're al ... ready so far back in the queue.

I caught a virus and couldn't breathe, I kept phoning and phoning, but I
couldn't get anyone and it took many times for me to get in. Even though I
could hardly talk and couldn't walk far because I couldn't breathe. The
receptionist was lovely, she spoke to the duty doctor and finally they
phoned me back. I saw a doctor who was a star - they realised it was a
heart problem and sent me to the hospital for an ECG. I was kept in for a
week! I've always ran my own business and never aske ... d for help, but I've
been so poorly. Three consultants have sent letters to say it was badly
managed. Last week I saw a lady here who was useless and looked at me
like I was something off the bottom of her shoe. I wanted to know if my
throat issues were due to my heart medications, but she kept talking about
my HRT

I think they are doing their best, but they need more staff and more staff.
Because of the amount of new houses being built they just can't cope.
I have been waiting nearly 2 months for an appointment to see a doctor
and it is at least a 2 week wait to see a nurse.
They are doing some Saturday clinics to try and catch up, but it is still such
a long wait. When you see someone the staff are very good but is just such
a struggle to get in.

I have never had any trouble with the surgery and can get an appointment
when needed.
They have been very supportive while my husband has been in hospital.
I find the staff to be polite and helpful

I would give the doctor I saw today 5 stars, the member of staff on
reception and the pharmacy are also very good.
It is such a long wait for an appointment though.
It would be so much easier if me and my family could book online as English
is not our first language and we find making an appointment over the
phone difficult as we struggle to understand due to the language barrier

It's alright, they're very nice and I'm happy with the advice I get

I've had several appointments with different clinicians cancelled. Where
have all the doctors gone? I've worked and paid taxes all my life and I feel
like I've been left on the scrapheap. We've lived here three years and only
had one tablet review. My wife had to have blood tests to start her cancer
treatment, and the nurse didn't know what to do, or anything about it at all
to give us any advice

I am completely and utterly disillusioned by the management of this
surgery. We lose out on all sides, we've been struggling here for years now
and nothing changes. I've lived in the village for a long time, and you
assume you'll have a safety net and you don't, you're left on your own. I don't
think the care is there, it's missing at the top. The receptionists are doing the
very best they can.

The only way I can get an appointment here is to phone 111 and get them to force them to see me, even finding a lump was not enough of a reason to get a doctors appointment. You just get told to go to A&E or phone 111.

You can't ever just make an appointment you have to go on a waiting list. They have started doing electronic prescriptions now which is an improvement.

Very rude, ignorant female doctor. Felt discriminated