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Visited the practice for a Saturday appointment. The nurse and HCA were brilliant at explaining the procedure and putting me at ease. I felt well looked after, informed and we even managed a little giggle despite my discomfort! They were just very personable people and I felt they genuinely cared. Thanks ladies!

Honestly I can't find any fault with my surgery. I need to see the doctor urgently and they've got me in for tomorrow. The reception is really good, I explained my problem and she got me in. Dr Hewitt listens to me, she's really nice and takes you seriously. You can't get a better surgery than this. I can walk here or get the bus.

A very pleasant experience, I didn't have to wait long. The nurse was pleasant and helpful, and actually very clear on what to do and what not to do. When I've need an appointment it's quite difficult to get one, routine appointments are okay though.

This is the better one of the three in the group, you can get appointments usually within 2 or 3 weeks. They're quite responsive, you get in within a reasonable amount of time. The doctors are knowledgeable and helpful, never had any problems with them. I always see the same doctor which is good, we are lucky at this surgery. An onsite pharmacy would be handy but that's not in their control and we live quite close to a pharmacy. They're really responsive here, and follow up care is good.

They're fast, they keep up with my appointments. Dr Prabhu is one of the most outstanding GPs in the surgery, effective, caring. I'm very happy with the people I've dealt with and my experiences of the services they provide .

Whenever I need something they're there, and I can get the treatment that I need. The doctors are all very good and friendly, they don't make you feel like you're being a nuisance. I had a blood test and I've been asked to bring in a sample, if they had said before my appointment I could've bought it with me so I wouldn't have to come back.

When I phone they get me in, they're very good and I'm happy with them. You do have to sit on the phone for a while, but they've always been a very good practice. The staff are polite, and the doctors are brilliant.

The nurse appointments are very efficient. I think what I don't like is not having the same GP which I think has led to some issues with continuity of care for me which has had some serious outcomes. They dropped the ball a bit. Slightly variable standards of care depending on which GP you are seeing. They communications are good overall, the text reminders system is good. I think they could be a bit more proactive about regular appointments, either booking them for you or reminding you to book ... them.

You get referred quickly and I get appointments when I need too. The GPs are great. Could improve the 8 o'clock rush but I don't know how they get around that really.

The staff are so pleasant, very well run, nothing is too much bother for them. Except I don't think reception should be taking calls as it can then back up at the desk, the calls should be answered in the back office. But they are very good. The keep clear paint on the road at the entrance of the car park has worn away so sometimes it is difficult to get in.