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The nurses are wonderful here and I have been really well looked after. I am here till a bed comes back open in rehab and I am hoping to go back to the Willows as the care there was great.
Sometimes the food here is good but its not consistent, you can have something one day and it be good and then order it again and it isn't good. They let me change somethings which is good and so is the breakfast.

I was supposed to be here at 8am for dialysis but the transport didn't turn up, so I got here at 10am and they fitted me in. To be fair it was arranged in a hurry, at 4pm yesterday. The staff have been kind and courteous. These are very busy places. You have to adopt an attitude of accepting that somebody else's need might be greater than mine. You have to go with the flow.
Although it's my first dialysis session, I feel like it's all been well planned. I've been through the vascular team at Bo ... wthorpe and the nurses have been preparing me for 18 months.
I've got some appointments coming up at Cromer too which is a lot closer to where I live so that's good.

It's quite comfortable to be honest. I ended up here after coming through A&E. They've told me what they're doing with my treatment and why I'm here, they're very helpful. I've had x-rays, blood tests and strong antibiotics. I can use the walker OK now which they showed me how to use.
They do wake you up to do blood sugars which I understand but it does mean I'm tired and I don't feel strong enough to do the exercises with the physio as well as I'd like to.
The food's not restaurant quality bu ... t it's good and there's plenty of it.
If you want anything you call and they do it for you - they come quite quickly.

It's been terrible as they wake me up every half an hour to do a test because my blood sugars were too high, so you can't sleep. I tried to get some between 4-6am but I couldn't sleep. There's no fault to the nurses, it's just procedures.
I've been in about two weeks and they changed all my medications which has taken my body time to get used to. Apparently I'm going home today but we'll see. I know from past experiences this might not happen because of waiting for medication.
It's very clean ... and tidy on the ward and they've been making my bed every day. The food's fine. The doctors have explained things well to me.

They're all really lovely, no fuss and nonsense! I've been here a week after being sent to SDEC by my GP. It was all very efficient. Once I got into this room I really felt like they'd got a handle on it. I know why I've been kept here and what treatment I'm having - they explain everything, they're very good.
They're obviously short of staff but you just have to be patient. Considering the constraints they've got, I think the food is excellent, there's a good choice. Even the staff who bring t ... he food round are lovely. Nothing could have gone better!

All the nurses are really good it's just a bit slow to get things done. I've been here a week and all I've had is a couple of scans and I've been waiting for an MRI for three or four days. I'm taking up a bed! If you don't get anything done by a Friday night, you know you'll be here until at least Monday as nothing happens in the NHS over the weekend.
The food isn't varied enough. Lots of chicken and you're a bit stuck if you don't like pasta. However I always ask for cheese and biscuits and th ... ey do do that for me.
I couldn't fault the cleanliness. My room's spotless, my bed's changed every day, and the shower is also clean.
The oxygen is checked every day and they let me self-medicate after they've gone over it with me.
They make sure you're OK.

I've been waiting for an operation since January despite being told short wait I'm over the current threshold of days.

They called me ONCE last week, I was driving do missed it. They then sent me a letter via email.

I expect it's an appointment letter but NO it's a letter asking me to call them dates 9th October

I've called them EVERY WEEKDAY since. Call on the number they gave me on the letter and after being on hold as they answer the call drops EVERY TIME

So I call the main swi ... tchboard on 286286 after 29 mins waiting I gave up.

Looks like I'll get kicked off the waiting list and won't be getting the operation then...

I'm REALLY REALLY FED UP. Esp when during a consult a Dr says oh well if nothing shows on the scan we'll just call it Fibromyalgia, ok?

Or your own GP won't even assess you when you ask about seatbelt exemption just refused me over the phone

No, no it's flipping NOT ok.

I've had enough with all these useless drs probably just go back to suffering in silence because it's worse than dealing with the NHS in Norfolk.

I had what we thought was a stroke Nov 2025 I couldn't walk or use my right arm. So I go to A&E. First of all nowhere to park as on previous occasions staff are parking there for free as there's no enforcement action.

I spent an hour driving round the car park and still go nowhere I had to park in a non disabled space and drag myself into the hospital.

I was assessed in A&E quickly but after OBS they say go queue up to book in, just one problem how to I queue when I can't STAND???

So ... I speak to a nurse in the Q and explain that's the first 40 minutes down.

No I have to WALK from booking in to the next place I just leaned on the wall to get around. No one offered me help aside from the next nurse who saw me coming and helped not one other member of staff physically helped me.

Next they want to do a CT scan so again I have to get myself there and to the scanner then stagger back to see the Dr again.

After 13 hours they cleared me no stroke or TIA just the symptoms, pain, random nerve impulses etc.

To get out I needed my parking ticket validated there wasn't anyone to do it at A&E so had to to go to outpatients west.

Hobble there to find that closed and to go to outpatients East, get there closed, go to the eyesight dept. Walk to the eyesight dept and get it tested etc

I was experiencing a severe and worsening Colitis flair - referred by my Consultant to IBD Nurse team "Urgently" to organise biological treatment. 8 weeks later got telephone call with an apology for delay- the Specialist nurse had been on holiday and stated that at times she had been on her own. This was a team of 6 nurses!. In meantime my condition was deteriorating. Left voicemail message asking for advice and support with no response. I also left email updates regarding my condition as advis ... ed by my consultant. No-one in the department ever answers the phone - neither consultant secretaries nor IBD nurse secretaries. A month later I tried again - left telephone message for IBD team - I got a response - but merely to give a telephone appointment for 3 weeks later which was cancelled but I only received notice of cancellation the following day, providing a further appointment 2 weeks later. No apology and no explanation. By this time I was not only frustrated but stressed and feeling isolated. The Advice line itself is regularly closed due to staff sickness.

Had a biopsy op in June after an ENT appointment and I still have not had the results and it now the beginning of October.
I have have tried to call ENT and leave a message but no one has got back to me, so I am assuming that no news is good news, but at the time they said they would follow up within 12 weeks, but not heard anything. At the beginning they were great and really efficient, 1st class