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Norfolk Lodge
Reviews Summary
4 out of 5 stars
Based on 6 reviews
Review data
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5 star reviews
- 50%
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4 star reviews
- 33%
-
3 star reviews
- 17%
-
2 star reviews
- 0%
-
1 star reviews
- 0%
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If you’ve used this provider or branch, share your thoughts with other service users.
Recent reviews

I've been here a little while now. I came first on a temporary basis and I'm now here permanently.
I have a lovely room and I'm pleased with that. The staff are lovely.
The food is a bit doggy, sometimes it's not cooked properly, the chicken is over done. I don't like it when they cut the meat up I prefer it in slices, so I think the food could be better.

I like it here. I'm having my hair done today. I enjoy the biscuits and all the food.

I have no complaints about anything. I'm quite happy here, I have a nice room and the food is good.
The staff are lovely and always very helpful. They are very kind and polite, they look after us well.
I can't think of anything that would make it better. If I was looking for something like the cherry I would say change it for a strawberry! It's all good and I have no complaints.

I don't like being on my own and there are lots f people here. Some of them get on my nerves but it's okay. I don't like to ask sometimes as there are lots of older people here than me. We all need help. I like some of the activities.

... reat.
I like some of the activities. It would be nice to have a bus trip out to do something different.
I don't like the fence. I used to speak to people going by, it's like your link to the world.
They got scared when I stood on the bottom bit so I could speak to somebody and now they've made it higher and I can't see. I wish there was holes in there so I could still see people.
I don't want to be here, I want to be with my family, but as residential care I'd say it's the best.

... e time they get here but that can't be helped. You just have to be gentle with the person and kind to the staff.
The staff are very good, they're just a bit over-run. Sometimes you have new ones and I try to help them by telling them where everything is.
The food's OK. I've got diabetes so I have to trust that it's OK for me as at home I used to read all the labels but I've had my eye checks recently and I'm all clear so it must be under control.
I prefer to be in my room in my own space rather than in the lounge but I do like to be taken down when the school children and babies visit. I miss cuddling babies.
I like going to the seafront when I go out with my children. I like the singing when people come in and it would be nice to have that more often.
I'm glad they've moved on from singing the old wartime songs now!
Reviews Summary
4 out of 5 stars
Based on 6 reviews
Review data
-
5 star reviews
- 50%
-
4 star reviews
- 33%
-
3 star reviews
- 17%
-
2 star reviews
- 0%
-
1 star reviews
- 0%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.