Reviews Summary

2 out of 5 stars

Based on 218 reviews

Review data

5 star reviews

17%

4 star reviews

10%

3 star reviews

11%

2 star reviews

15%

1 star reviews

47%

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Recent reviews

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Roy Peterson

November 11, 2026

5 out of 5 stars

Phlebotomist
My appointment was next day after my request. Appointment was right on time and I was made to feel comfortable and listened too. All went smoothly and nurse was kind and friendly.
I can’t thank this surgery enough for the quality of care.
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Jacqueline Davey

September 24, 2026

1 out of 5 stars

My husband is in so much pain, no words can describe our GP lack of
Dr has told my husband that he needs a knee replacement but is too fat for surgery, my husband has been having hormone treatment for cancer that has been causing him both anxiety and contributing to his weight gain, the Dr said he would consider putting him on weight loss medication to help the situation, my husband came home feeling that he was going to get the help he needed, next day he was told that he’s not going to get any help from the doctor with the weight loss medication at all, my h ... usband is 24 stone and I have never seen him so unhappy and frustrated.
  • Attleborough Surgeries

    Thank you for taking the time to share your feedback. We are sorry to hear of the frustration and disappointment that your husband has experienced. Unfortunately, we are unable to comment on individual patients' health conditions or treatment plans via this platform. However, as a Practice, we follow the clinical guidelines and treatment pathways commissioned for our patients by Norfolk and Waveney Integrated Care Board (ICB). Decisions regarding prescribing and access to treatments, including weight management medications, are made in line with these locally commissioned pathways and national guidance. We appreciate that this situation has been upsetting for your husband and thank you for bringing your concerns to our attention. If your husband would like to discuss his individual circumstances further, we would encourage him to contact the Practice directly.

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Anonymous User

August 12, 2026

1 out of 5 stars

Poor link from email to book appointment
I received an email reminding me to book an appointment for a blood test. The email had a link, which when followed asked me to sign in with my date of birth. I did this exactly as stated, only to be told that the details were incorrect. This has happened before. I tried again, with the same result. The link does not work. Why not test these things before asking patients to use them?
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Anonymous User - Collected By Engagement Team

July 20, 2026

5 out of 5 stars

Felt listen too
Filled in an online form this morning at 8am got a call back and then an appointment 9.40. I felt listen too and got my issue sorted.
  • Attleborough Surgeries

    We are grateful to all of our patients who provided feedback and an overall star rating review, during the on-site Healthwatch visit at Queens Square Surgery on 17th July. We were delighted to read so many positive comments relating to our service and staff, with an overall rating from the visit of 3.7/5. We always welcome patient feedback, good and bad and thank you for the feedback you have shared regarding your experience.

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Anonymous User - Collected By Engagement Team

July 17, 2026

5 out of 5 stars

They're friendly
This one's great, they're friendly and recognise me. It's easier for parking than the other one too. Because of my condition I get appointments through when I ask for them.
  • Attleborough Surgeries

    We are grateful to all of our patients who provided feedback and an overall star rating review, during the on-site Healthwatch visit at Queens Square Surgery on 17th July. We were delighted to read so many positive comments relating to our service and staff, with an overall rating from the visit of 3.7/5. We always welcome patient feedback, good and bad and thank you for the feedback you have shared regarding your experience.

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Anonymous User - Collected By Engagement Team

July 17, 2026

5 out of 5 stars

They listen
I have come in today to book an appointment and they are going to text me the time and date.
I find the staff polite profession and helpful, I have no problems here and they listen to me.
My wife suffers from anxiety and they make her fell at ease, booking appointment when the waiting room is less busy or letting us in the back door so she doesn't have to walk through a busy waiting room which she struggles with. I think the partners who run it do a good job.
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Anonymous User - Collected By Engagement Team

July 17, 2026

3 out of 5 stars

Incorrect nurse appointment
Today's been alright but it's disgusting for getting appointments, you never see a doctor. I saw a triage nurse today and it was alright but it should have been an asthma nurse as I'm struggling to breathe with my asthma and another lung condition. I've got to come back in to see them and the appointment is in another three weeks. I've not been told what I can do in the meantime. I think I need oxygen and I'll go to the hospital if it gets worse.
  • Attleborough Surgeries

    We are grateful to all of our patients who provided feedback and an overall star rating review, during the on-site Healthwatch visit at Queens Square Surgery on 17th July. We were delighted to read so many positive comments relating to our service and staff, with an overall rating from the visit of 3.7/5. We always welcome patient feedback, good and bad and thank you for the feedback you have shared regarding your experience.

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Anonymous User - Collected By Engagement Team

July 17, 2026

5 out of 5 stars

Really happy here
They're really good here. I moved from Essex two years ago and the care is better here, and the flow. The online form is good. I'm really happy, there's nothing negative to say.
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Anonymous User - Collected By Engagement Team

July 17, 2026

3 out of 5 stars

They're efficient
It's fantastic, they're efficient. The text messages drive me crazy though! You get too many when you have an appointment. It would be nice to see a set doctor as I'd feel more relaxed if I knew them, but it's like that at every surgery.
  • Attleborough Surgeries

    We are grateful to all of our patients who provided feedback and an overall star rating review, during the on-site Healthwatch visit at Queens Square Surgery on 17th July. We were delighted to read so many positive comments relating to our service and staff, with an overall rating from the visit of 3.7/5. We always welcome patient feedback, good and bad and thank you for the feedback you have shared regarding your experience.

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Anonymous User - Collected By Engagement Team

July 17, 2026

4 out of 5 stars

Excellent
It's excellent, I've never had a problem. I have long-term illnesses and they look after me fine, I can get appointments. The receptionists are always very helpful and I've never had to wait too long inside once here.