Reviews Summary

2 out of 5 stars

Based on 216 reviews

Review data

5 star reviews

17%

4 star reviews

10%

3 star reviews

11%

2 star reviews

15%

1 star reviews

47%

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Recent reviews

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Anonymous User

August 12, 2026

1 out of 5 stars

Poor link from email to book appointment
I received an email reminding me to book an appointment for a blood test. The email had a link, which when followed asked me to sign in with my date of birth. I did this exactly as stated, only to be told that the details were incorrect. This has happened before. I tried again, with the same result. The link does not work. Why not test these things before asking patients to use them?
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Anonymous User - Collected By Engagement Team

July 20, 2026

5 out of 5 stars

Felt listen too
Filled in an online form this morning at 8am got a call back and then an appointment 9.40. I felt listen too and got my issue sorted.
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Anonymous User - Collected By Engagement Team

July 17, 2026

5 out of 5 stars

They're friendly
This one's great, they're friendly and recognise me. It's easier for parking than the other one too. Because of my condition I get appointments through when I ask for them.
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Anonymous User - Collected By Engagement Team

July 17, 2026

5 out of 5 stars

They listen
I have come in today to book an appointment and they are going to text me the time and date.
I find the staff polite profession and helpful, I have no problems here and they listen to me.
My wife suffers from anxiety and they make her fell at ease, booking appointment when the waiting room is less busy or letting us in the back door so she doesn't have to walk through a busy waiting room which she struggles with. I think the partners who run it do a good job.
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Anonymous User - Collected By Engagement Team

July 17, 2026

3 out of 5 stars

They're efficient
It's fantastic, they're efficient. The text messages drive me crazy though! You get too many when you have an appointment. It would be nice to see a set doctor as I'd feel more relaxed if I knew them, but it's like that at every surgery.
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Anonymous User - Collected By Engagement Team

July 17, 2026

3 out of 5 stars

Incorrect nurse appointment
Today's been alright but it's disgusting for getting appointments, you never see a doctor. I saw a triage nurse today and it was alright but it should have been an asthma nurse as I'm struggling to breathe with my asthma and another lung condition. I've got to come back in to see them and the appointment is in another three weeks. I've not been told what I can do in the meantime. I think I need oxygen and I'll go to the hospital if it gets worse.
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Anonymous User - Collected By Engagement Team

July 17, 2026

5 out of 5 stars

Really happy here
They're really good here. I moved from Essex two years ago and the care is better here, and the flow. The online form is good. I'm really happy, there's nothing negative to say.
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Anonymous User - Collected By Engagement Team

July 17, 2026

5 out of 5 stars

5 for Queens Square
Here is OK, I'll give five stars for this one as the staff are OK and it's good when you get in. It's the worst for getting in with the doctors at Station Road though. You phone up and it's 7-10 days to see anyone - anything can happen in that time!
I fell over last year and badly cut my arm so I came in here and Station Road, they told me they 'don't do blood' so I had to go to the hospital.
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Anonymous User - Collected By Engagement Team

July 17, 2026

4 out of 5 stars

Excellent
It's excellent, I've never had a problem. I have long-term illnesses and they look after me fine, I can get appointments. The receptionists are always very helpful and I've never had to wait too long inside once here.
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Anonymous User - Collected By Engagement Team

July 17, 2026

4 out of 5 stars

Need another surgery
They're good on notifying me for my diabetic check-ups but we need another surgery. You're not able to get other appointments or see a doctor.