Attleborough Surgeries

They are keen to see you for non existing symptoms but current symptoms are ignored or fobbed off . As for a face to face with GP impossible .. I asked for non urgent f 2f happy to wait still no only telephone call 3 weeks later with a locum !

Emailed through nhs Webb site. Asking for help. With what turned out to be Kampala bactor. This was 11am approx. Got told places taken around 5pm.told to call 111 or 999. This cost me 4 nights in a isolatation needing at least 4 ltrs of fluid. This was a serious sickness and I deserved better help. Even a phone call. If this is a gp service no wonder the hospital is so full

I know it's not their fault, I know the pressures they're under, but you can't ever see a doctor. Occasionally I'll get a phone call from somebody. I've been there a long time and never met my own doctor.
The person who has helped me the most recently was the head pharmacist who reviewed my medication. This was initially over the phone but then they asked to see me so that was a good experience.
You have to know your way around the health service to get any help. I'd give them five stars for w ... hat they would like to do but two stars for what they can actually do because of systems. Four overall.

I had a pain and I wasn't sure about it. The nurse referred me straight to NNUH. I was very happy with the nurse and how quickly it was dealt with.

We registered during lockdown, but it turned out only my husband was registered at the time. They admitted that they had made the mistake. The next thing is about my arthritis in my knees. My previous practice had told me I could have injections but to wait until the pain was bad. I booked an appointment for my initial "MOT" but they didn't book the right length appointment! Then when it was rebooked, the nurse was at the other surgery so I was very late. I was seen eventually but there was so m ... uch confusion surrounding it. Then I was told that I would be referred to NNUH for x-rays for my knees. I waited six weeks like the surgery said. I waited two months and phoned x-ray and they said it would be much longer! Eventually it turned out the surgery hadn't made the referral anyway.

You can't get an appointment. If you can get past reception then you can get in. Janet on reception is good and will try to help but she's not always there. I've been told I need to do my blood pressure and that I've got to go down to do it myself but I'm 81, I don't have a clue where to start! When you ring you can be 20th in the queue. You can press to ring back which mostly works but it can be at the end of the day so you have to wait until the next day when it could be urgent. I only go in w ... hen I really have to. When you don't rely on them or use them a lot they should understand that you really do need them when you call. Especially when they know my history with my heart and not being able to breathe.

I'm a new patient and I would have expected more courtesy and consideration in face-to-face interactions with the receptionists. I've also not had a new patient check.

The annual wellman checks don't happen every year, sometimes you get an invitation, sometimes you don't. I went this year and the clinician asked about my weight increase. I told her I'm struggling with mobility because of my hip as I've been a similar weight previously but always fit, active and healthy. I was referred to physio who confirmed significant damage to my hip from an x-ray. At the follow-up consultation with the GP she said she wouldn't refer me for a replacement because of my weigh ... t. I asked about the weight loss injection and she said no as the team are inundated with requests. She has prescribed tablets to prevent fat absorption and I have to phone in ahead of each prescription to tell them how much I weigh. She's told me she'll stop the prescription if I'm not losing weight. I have lost 20% of my body weight now but she won't tell me what the target is to be referred for my hip. I have no confidence in this surgery at all. You get asked to do a survey about your experiences but if you're negative about them you don't get asked again.

It has to be one of the worst surgeries I've ever experienced. It's so, so difficult to get interaction with the GPs. You have to wait weeks so people go to A&E and the Walk-In Centre. There's a lack of commitment from this surgery. I had a sore spot on my back and was given a phone consultation. I sent a photo, they said it was infected and prescribed cream. I called back after two weeks to say it wasn't working and had to wait a further three weeks for an appointment as they insisted I saw the ... same doctor. She looked at it and said "you've got cancer" in a shocked voice and told me I had to go to hospital. So by the time I got through to the hospital there'd been a five week delay and it was a very aggressive type of cancer. I completed treatment but I have another spot although I don't have confidence they will deal with it properly. I'm obviously very worried as the hospital told me I have to act quickly. I've contacted them and they didn't want to see me. I insisted that it needed to be looked at and I've been given a phone appointment.

I have Diabetes and I mainly see the nurses for that, at Queen's Square. It's difficult to get appointments.

From the Diabetes side, I have a regular three monthly appointment so that's better, but it's quite difficult to see a GP. The care is pretty reasonable.

It's efficient. I think they're just very short staffed.