Boots Opticians

Everyone was really lovely, the optometrist explained everything including the scan results in detail. There was lots of appointment availability so I didn't have to wait long to book and got an appointment at the weekend so didn't have to take time off work. There was an IT problem while I was there which meant they couldn't use the online system so recorded everything on paper and said they would send me my new prescription via email once it was all fixed but they never did. But it hadn't chan ... ged much so not a massive issue.

Cancelled appointment on the day, staff offered new date but had nothing suitable for over a week. I decided to go somewhere else.

Service very bad. My child was issued a prescription eyeglasses for the fist time. Optometrist was insisting to get a special lenses worth of £300. My child is only 13 years old and eyesight was not significant bad.None of the staff came to ask if we need a help with choosing the frames or any other help. The stuff was just sitting chatting and laughing between themselves. After we chosen the frame we waited another 20min. I needed to approach the stuff to make someone come to see us. We never ... ever will go back to the branch at Castle Street Norwich.

Quick efficient and helpful - in stark contrast to specsavers

I walked in and the optician greeted me abruptly with 'sit down there', no hello or niceties. And it went on like this and he was patronising and rude in his short abrupt and unhelpful explanations. I didn't feel I could complain afterwards as his door was open immediately behind the reception desk.

Appointment was 9 and the optician rolled in 10 past then a man with no appointment went in and was seen before me.

Due to heavy traffic into kings Lynn I arrived 7 minutes late according to your computer and was told couldn’t have the appointment. Considering I have spent thousands with boots both on hearing and glasses it’s absolutely ludicrous.

I visited Boots Opticians, Castle Mall a couple of months ago for an eye test and replacement glasses, one of which was a special pair for my hobby. I genuinely found the staff to be delightful: most were training but were keen and enthusiastic in every way: if they didn’t know, they said so and made sure they found out.

The optometrist, also training, was equally lovely and for the first time ever, reassured me by setting a context for my eye sight. He was careful to double check that every ... thing with the prescriptions would be just so.

I have had other similar experiences with this optician’s recently through two family members and can say, even down to a reminder phone call, the staff were equally helpful and very pleasant. I like the ethos Boots Optician is trying to develop and would definitely recommend them to others.

What a waste of time. I had my eye test here which seems fine but when I went to purchase my glasses there is no one to fit me. They only work mornings. Awful reception staff.

I had not been getting very far with previous opticians regarding my eye sight getting worse because of cataracts but they referred me quickly and good customer service when explaining everything before and after having my cataracts removed an implant put in