Boots

Give the pharmacy at least a week, but medicines are never ready. Long queues.Took four visits to collect everything prescribed. Looks chaotic- students rummaging through boxes of stuff on the floor. Really bad for elderly people with mobility problems.

I recently had to get medication for a shoulder issue which was giving me excruciating pain. I was told that the pain killers that were prescribed were unavailable and I had to wait a week to get them. The pain killing medication prescribed was not working so the Dr prescribed me oral morphine due to the extreme pain I was in. I went to the Hethersett Boots pharmacy 3 times, the first 2 times I was told that they had not printed off the days prescriptions and to call back. On the third occasion ... and after waiting in queue for 30 minutes I was informed that they had no Oramorph. I immediately complained that that was not good enough and that it was my third visit to them that day, I also explained that I was in extreme pain and not getting any sleep due to this. On hearing how I was feeling they miraculously produced 50ml of the 100ml the Dr prescribed. My issue here is that as a fully qualified Pharmacist surely if a patient has been prescribed an oral morphine medication then isn't it obvious that they must be in extreme pain and should they not be aware of this?, (if the Pharmacist could not understand the medication was needed for extreme pain then they need to find another career) so why lie saying there was none of this medication available. Is it because they think you are not important enough? or do they have a God complex? My Wife had issues with this branch every month when needing to get her Mum's medication and I have previously had issues with this branch also. I will never use their services again as I feel that they lied to me regarding my urgently needed medication.

My surgery sent prescription to Boots pharmacy London Street, Norwich and advised me that prescription ready! As housebound need to arrange delivery and was told to phone when prescription ready to make necessary arrangements for delivery and payment! Have tried all afternoon to phone Pharmacy as prescription ready to arrange delivery but no one answers phone! Am desperately in need of painkillers on prescription but getting no help!

I phoned up as I panicked as I had just taken one cup of tomorrow's pills aswell as today ill only be doing the days pills now for the day instead of making two days worth up I phoned up boots hall road the pharmacist was very rude to me and j give 1 star and wont ever phone up for advice again I got a better answer from the pharmacy in Norwich he said id be fine the boots pharmacist insisted on knowing what the meds were my list of how I do my my meds has been removed by someone I will never u ... se or phone them again I am very lucky to have the best chemist in Norwich I suggest boots if you want to keep your customers happy dont be so rude to your customers

Went into the pharmacy today for someone to look at my daughters skin condition behind her ears, showed the man on the counter (who was lovely) and he said he needed to talk to the pharmacist, which he did and anti allergy medication was suggested! I said it wasn’t a allergy and how would he know with out seeing it, so the man went off again to see if the pharmacist would look, he basically refused to look at my daughter and hid behind the counter, and said for us to go to the wall in centre! ... I had driven a way to get there today so not at all pleased with the customer service. Went to roundwell pharmacy and the pharmacist looked straight away at it and prescribed steroid cream! Which Boots could have helped with In the first place and took the whole of 1 minute for her to assess! Boots you really should have done better.

They are so slow, they stand around talking about what they did at the weekend with a massive great queue. They used to have a locker - it would be good to have that back to cut down the queues.

Only myself In the queue, was told by the 2 most unhelpful people I have ever met that someone would be with me in a minute. After standing like a naughty schoolchild I left.

came to get my monthly prescription. i paid prepayment prescription fir 1 year.

was told my certificate has expired. i wasn't sure when ir will expire though.

so i paid instead fir 2 prescriptions. left store but came back because i found my receipt when i purchased the PPC.

the staff wont accept my receipt. eventhough i still have 5 mo ths left on it.

she eont regumd my money back, instead keep wuestioning me about the validity of my reveipt implying that i am a fraud . she kept repeati ... ng in my face " you know tyou'll be fine if this is not real, the receipt, embarrasding me in front of my kids smd other customers.

she check online and told me my PpC has expired, how can it be when i purchasedbit aug 2024, so i still have a few mo ths left. the moment i spproach her, i told her, i font like your tone in talking to me, belllitlling me, when she asked for my details i, i said my name .

when she didnt understand, i tried to spell it for her to understand but she snapped "i dont wanna know you". well she asked gor my name.

very rude the very first instsnt. i wad treated like i was somebody who is trying to commit fraud.

she keep repeating " youll be fine if this is not real, the receipt" i work for nhs (nnuh) for 17 years, my husband is a theater nurse, my daughter is a nurse, i pay tax and a brotish citizen, but to be treated like that and humiliate me in front of others is unacceptable. to doubt the validity of their own receipt and imy to me that i'm lying is unacceptable.

the receipt clearly states nhs prepayment 1 year, which i pai £114. and something.

and they tell me , i probably boyght domething froms the shop and not the pharmacy? this lady is clearly racist. the moment i approach her, her demeanor quickly change and treated me differently.

i was upset broke down in tears on one side out of embarrassment and anger. this ki d of staff should not be working dealing with customers directly, a racist , unfriendly, impatient, no work manners snd etiquette.

i noticed how she treatedothet customers differnetly when they are british customers, smiles and friendly at them.sheshould be dealt with accordingly.

she gives the shop a bad reputation. i was traumatised by the way she treated me.

The pharmacy on Aylsham Road is so slow. There are no pharmacists and it is closed often. I have recently changed to another one near Asda.

After asking to have a chat with the pharmacist I was directed to sit down directly next to the que of people waiting for the tills, and after a short wait the pharmacist came out. Despite being able to see a private booth which was unoccupied the pharmacist proceeded to quiz me in the open shop floor.

He did this whilst standing over me, forcing me into a very small position. I felt his tone was dismissive of the problem.

He advised me that the GP probably wouldn't be interested, and that t ... here wasn't very much I could do. I left embarrassed, in pain and quite upset.

A subsequent visit to the doctor prompted a same day appointment, and bloods.