Brundall Medical Partnership

Today I saw Emma, a healthcare practitioner, for a blood test. The appointment went as well as I thought it would as the staff are always very pleasant. I was even able to bring my appointment forward which is great.

I have been coming to the surgery for many years now. I always get an appointment on the day when I ring early.

This morning I was 26th in the queue to talk to the receptionist and 20 minutes later I was given an appointment. I think that's pretty good! You also get the choice of having a face-to-face or a phone appointment and this makes me feel that I am in control.

Doctors have changed a lot recently. It would be nice to know which are locums.

Today I came in for a blood test and both nurses (one was a student) were friendly and knew what they were doing. I am in a wheelchair and I think that parking here is not disabled friendly. My wife really struggles pushing me up the slope to the main entrance.

I called this morning at 8.30am and was given an appointment for 10.

30am. As it is usually the case, I saw the person I wanted to see.

The nurse practitioner was very friendly and talked me through some options. You also get very good advice from reception and support for booking follow-up appointments.

Not the surgery's fault but unfortunately referrals do take time...

I managed to get an appointment very quickly and saw my usual doctor. My questions were answered and the doctor was very good talking to me about next steps. The staff at the reception desk were very kind so I did not feel on edge.

I think that the surgery and the prescription service are very good. The receptionist always fits you in to see the doctor, appointments run on time and my prescriptions are always ready when I need to collect them. Maybe it would be nice if there were more doctors to take the pressure off.

The surgery provides an excellent service. I can usually be seen on the day if I call around 8.

30am. If I need a follow-up appointment then I call reception in the afternoon and they let me know when my doctor is available.

They look after me well. I also get a call from the pharmacy when it is time to collect my repeat prescription and this works well for me.

I have been a patient at the surgery since I was born and I think that it is always brilliant. I can't fault the pharmacy either: they call me when my prescription is ready to be collected so I don't have to worry about it myself. We're very lucky!

We're very lucky here because the surgery is excellent! They are very proactive with health checks and keeping on top of issues. They get in touch with me when my blood pressure needs checking so I don't have to think about it myself.

I rang up the surgery and was given an appointment that same morning. Within half an hour I saw a nurse practitioner and collected my antibiotics from the pharmacy. Staff are excellent! Parking is a bit hit and miss though, especially getting in and out of the carpark at peak times.