Carers Matter Norfolk
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Reviews Summary
5 out of 5 stars
Based on 215 reviews
Review data
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5 star reviews
- 91%
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4 star reviews
- 1%
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3 star reviews
- 0%
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2 star reviews
- 0%
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1 star reviews
- 7%
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Recent reviews
Jon the support worker was thorough caring and persistent in bothering to fulfil the support aims .
Her approach made me think thoroughly about my whole situation and needs of myself and the gentleman I care for.
Grateful for the input.Thank you
After an hour's long call with Rebecca(G) I felt reassured and much more positive. Having someone neutral to listen and advise and understand what its like to be at the 'coal face' caring meant a lot. Also made me realise too that I shouldn't doubt myself like I do at times. The action plan provided gives me much more clarity to know Ive got something to refer to. Thank You. 😊
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Carers Matter Norfolk
Thank you so much for sharing your experience. We’re so pleased to hear that your conversation with Rebecca helped you feel reassured, more positive, and supported. Caring can feel incredibly overwhelming at times, and having someone who truly listens and understands the realities can make such a difference. It’s wonderful to know the action plan has given you clarity and you can refer to it going forward. Most importantly, please remember to give yourself credit for all that you do - carers often doubt themselves far more than they should. We’ll be sure to pass your lovely feedback on to Rebecca.
Mum and I found Donna extremely helpful and kind.
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Carers Matter Norfolk
Thank you for your feedback. We are delighted that you both found Donna kind and helpful. Please contact us again if you need any further support.
Once again I felt I just had to give a public thank you to Karen at Carers Matter Norfolk. What she has done for my peace of mind and ability to sort out all of my legal, benefit and practical problems regarding care for my son and husband is just indescribable. I now sleep at night and look forward to the future. I don't know how to adequately express my thanks
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Carers Matter Norfolk
Thank you so much for taking the time to share your incredibly kind words. We are delighted to hear how much support Karen has been able to provide to you in your caring role. Your feedback will mean so much to Karen and the whole team at Carers Matter Norfolk. Knowing that you are able to sleep at night and are able to look forward to the future, means the world to us.
Very helpful and caring, its nice just to chat to someone who is not closely involved with my situation.
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Carers Matter Norfolk
Thank you for taking the time to provide feedback on your call to us. It is often helpful to chat to someone not connected to your situation so we are glad you found this was the case. Please contact us again if you need further help or advice.
After a pleasant and effective telephone conversation I was promptly sent an email with a personalised action plan with links for me as a carer. It was nice to be heard and feel listened to. Thank you for your service
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Carers Matter Norfolk
We are pleased to hear that you felt heard and listened to by Laura. We hope the action plan she sent has helped in your caring role. Please contact us again if you need further help.
I was listened to and treated with respect.
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Carers Matter Norfolk
Thank you for your review. We are pleased to hear that you were treated with respect and were listened to as we strive to do that with all carers we speak to. Please do contact us again if you need anything further.
I am very grateful for the support I received from Carers Matter. Karen was so supportive and I felt comfortable talking about my concerns. The advice I received during our conversation and promptly afterwards by email really helped me to think about my next steps. Thank you very much.
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Carers Matter Norfolk
Thank you for taking the time to leave a review. We are delighted that Karen helped you on the phone and by follow-up email afterwards. We will be sure to pass your feedback to her. Please do contact us again if you need any further help or advice.
The knowledge and support I received from Sarah F was exceptional.
The action plan and information given was extremely helpful to me and my family.
This service provision by Norfolk County Council
is outstanding.
We are very lucky to have Carers Matter.
Thank you
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Carers Matter Norfolk
Thank you so much for your kind feedback. We’re delighted to hear that the knowledge and support you received from Sarah was helpful to you and your family. Providing clear information and a practical action plan is something we strive for, and it’s wonderful to know this made a positive difference. Your comments about the service mean a great deal to us and encourages us to continue delivering the best possible support. Thank you again for taking the time to share your experience.
Everyone I've spoken to at Carers Matter Norfolk were very friendly, especially Laura who was brilliant with her help and advice. She explained everything clearly and answered my many questions. Great service.
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Carers Matter Norfolk
Thank you for taking the time to share your feedback. We’re so pleased to hear that you found our team friendly and supportive. It's especially lovely to hear your kind comments about Laura. Your feedback means a lot to us and helps reassure us that the support we provide is making a positive difference.