Carers Matter Norfolk
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Reviews Summary
5 out of 5 stars
Based on 185 reviews
Review data
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5 star reviews
- 90%
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4 star reviews
- 1%
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3 star reviews
- 1%
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2 star reviews
- 0%
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1 star reviews
- 8%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.
Recent reviews
Took time to listen to my problems and needs, offered lots of help. Kept me informed of what they had done with follow up calls. Nice to know someone is out there when needed.
Thank you so much
Nothing was to much trouble and was very helpful and took her time explaining everything to me in a simple way.
Courtney explained it well to me and gave me very good information and advice. It was very good to talk things over and to be listened to.
There were several suggestions I had never considered, for example key box registered with emergency services. Karen also asked about me, I hadn’t thought about this before. Karen was empathetic and understood the issues we are facing.
Told me all I needed to no
Excellent experience of the service. Valerie was caring sociable and appropriate and respectful.
Courtney explained it well to me and gave me very good information and advice. It was very good to talk things over and to be listened to.
There were several suggestions I had never considered, for example key box registered with emergency services. Karen also asked about me, I hadn’t thought about this before. Karen was empathetic and understood the issues we are facing.
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Carers Matter Norfolk
Thank you so much for your kind feedback. We’re really pleased to hear that Karen was able to identify useful support services and offer suggestions that you hadn’t considered before — especially the key box registration with emergency services, which can make a real difference. It’s great to know that Karen’s empathetic approach helped you feel understood during what can often be a challenging time. We appreciate you sharing your experience, and we’re glad we could support you in this way.
... making the best decisions in the circumstances.
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Carers Matter Norfolk
Thank you so much for taking the time to share your experience. We are really pleased that you were referred to Carers Matter Norfolk and that Courtney was able to support you in such a helpful and understanding way. Navigating care options for a loved one can be incredibly challenging, and we’re glad you now feel supported and confident in making decisions for your mum’s wellbeing. We’ll be sure to pass on your kind words to Courtney—she’ll be delighted to know the positive impact she’s made. If there’s anything else you need going forward, please don’t hesitate to contact us.
Told me all I needed to no
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Carers Matter Norfolk
We are pleased to hear that we could be of help to you. Do let us know if you need any further help in the future.