Carers Matter Norfolk
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Reviews Summary
5 out of 5 stars
Based on 178 reviews
Review data
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5 star reviews
- 90%
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4 star reviews
- 1%
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3 star reviews
- 1%
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2 star reviews
- 0%
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1 star reviews
- 8%
Share your thoughts
If you’ve used this provider or branch, share your thoughts with other service users.
Recent reviews
Excellent experience of the service. Valerie was caring sociable and appropriate and respectful.
Courtney explained it well to me and gave me very good information and advice. It was very good to talk things over and to be listened to.
There were several suggestions I had never considered, for example key box registered with emergency services. Karen also asked about me, I hadn’t thought about this before. Karen was empathetic and understood the issues we are facing.
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Carers Matter Norfolk
Thank you so much for your kind feedback. We’re really pleased to hear that Karen was able to identify useful support services and offer suggestions that you hadn’t considered before — especially the key box registration with emergency services, which can make a real difference. It’s great to know that Karen’s empathetic approach helped you feel understood during what can often be a challenging time. We appreciate you sharing your experience, and we’re glad we could support you in this way.
... making the best decisions in the circumstances.
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Carers Matter Norfolk
Thank you so much for taking the time to share your experience. We are really pleased that you were referred to Carers Matter Norfolk and that Courtney was able to support you in such a helpful and understanding way. Navigating care options for a loved one can be incredibly challenging, and we’re glad you now feel supported and confident in making decisions for your mum’s wellbeing. We’ll be sure to pass on your kind words to Courtney—she’ll be delighted to know the positive impact she’s made. If there’s anything else you need going forward, please don’t hesitate to contact us.
Told me all I needed to no
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Carers Matter Norfolk
We are pleased to hear that we could be of help to you. Do let us know if you need any further help in the future.
Tom was very easy to talk to, I felt comfortable speaking with him. Tom offered so much support for myself which I didn’t think was available including organisations and funding.
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Carers Matter Norfolk
We're delighted to hear that you found Tom easy to talk to and felt comfortable during your conversation. It's great to know that he was able to offer more support than you expected. We're always here to ensure you have the resources and support you need, so don't hesitate to contact us if you need anything further.
I felt that as a caregiver to my husband I didn’t need support but following the conversation with Tom I would benefit from support
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Carers Matter Norfolk
Thank you so much for sharing your experience. Often you feel that you don’t need support when you're so focused on caring for your loved one, however, a conversation can help us recognise the importance of having a support system in place. I'm glad that your conversation with Tom has made you realise how beneficial support can be. Please remember, you're not alone, and if there's anything else you'd like to discuss, we're here to help.
Responded very quickly; listened properly; provided relevant and appropriate advice, support and options. Helped me to feel able to take control again.
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Carers Matter Norfolk
Thank you so much for your feedback. We are delighted to hear that you felt supported and empowered. It's great to know that the advice and options provided helped you feel more in control. If you find you need more information or support in the future, please do not hesitate to contact us again.
Just seem to understand how I got to my decision and understand why. It was lovely to talk to Kate on Friday.
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Carers Matter Norfolk
Thank you for your feedback. We are pleased to hear that talking to a member of our Advice Line helped you in your caring role. Please do contact us again if you need any further support or information.
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Carers Matter Norfolk
Thank you for your feedback. We are pleased to hear that talking to a member of our Advice Line helped you in your caring role. Please do contact us again if you need any further support or information.
... lliant.
I would not hesitate to recommend your service. In fact I have already done so.
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Carers Matter Norfolk
Thank you so much for your kind review and for recommending us. We are so glad to hear that Karen was able to support you during such a challenging time and that her guidance helped you feel more confident in caring for your mum. It’s also wonderful that you had the opportunity to reflect on your own wellbeing – self-care is so important when looking after others. Please don’t hesitate to contact us again if you need further support in the future.