Castle Partnership

(Emergency/Ambulance Coordination) Dr Gilbert provided outstanding professional support during my recent acute cervical incident, when paramedics attended and I was subsequently transferred to hospital.

Her intervention was calm, structured, and clinically precise. She ensured that my GP context and relevant medical background were clearly communicated to the ambulance service, which contributed to an appropriate and well-coordinated response.
At a moment of significant physical pain and dis ... tress, her clear and measured guidance helped stabilise me and gave me the confidence to accept hospital transfer. Dr Sara Gilbert approach was both medically sound and reassuring.
I am very grateful for her professionalism and care.

Dr Oludeye conducted a home visit while I was still stabilising following my recent neck injury and fall-related leg pain. His approach was professional, balanced, and considerate of both physical and psychological vulnerability.
Despite the need for physical examination, he remained attentive to both my physical condition and the impact of trauma responses during assessment. Reasonable adjustments were clearly considered throughout the visit.
His manner was calm, respectful, and medically tho ... rough, which contributed significantly to my sense of safety during a vulnerable period.
I sincerely appreciate his careful and balanced approach home visits.

Dr Aribike, demonstrated excellent person-centred practice during a particularly vulnerable period following my hospital attendance.
Although the appointment had been scheduled in advance to review right leg pain following a fall, it coincided with the days immediately after my acute cervical injury and hospital attendance. During that period, my dizziness, cognitive fog, and overall vulnerability had significantly intensified.
As a result, I mistakenly believed the contact was related to the ... recent emergency, rather than the pre-existing appointment. Dr Aribike recognised the interaction between the acute injury, temporary cognitive impairment, and physical vulnerability. She responded with clinical clarity and arranged an appropriate home visit as a reasonable adjustment, ensuring the assessment could proceed safely without adding further strain during a period of acute post-injury instability.Her approach was calm, medically focused, and compassionate, ensuring continuity of care at a difficult time.

I think this practice has improved significantly over the last few years. Front desk staff are generally helpful and pleasant, and the clinical care is good. I feel they are providing a very good service

Id like to commend Ella for her warmth, efficiency and expertise! Ella did a blood test for me today. Im usually very anxious as its usually a difficult experience but today with Ella was a breeze. It was over in seconds and I felt no pain! Thank you Ella! X

Visited the practice for a Saturday appointment. The nurse and HCA were brilliant at explaining the procedure and putting me at ease. I felt well looked after, informed and we even managed a little giggle despite my discomfort! They were just very personable people and I felt they genuinely cared. Thanks ladies!

Brilliant

They've done me good, I don't mind coming here but I prefer going to Tuckswood

I have only been here since April, I moved from Tuckswood as I moved house and I have found it much better for getting appointments here. At the moment I am having to come twice a week to get my dressings changed and never have any problems getting the appointments for that. I find that you actually get to see a doctor here too. I have a query about some miscommunication from the hospital, but they are going to look into it and phone me this afternoon which is great.

They seem to really care and helped me out in an emergency when I feel near here, I am on blood thinners and it was near here and they really looked after me. Another time I was taken ill at a blood test and had 4 people around me looking after me.
It's not too much trouble getting an appointment, I have even been seen within the hour before.
Even just coming in for a blood teat the nurse noticed a dressing needed changing on my arm and did it for me there and then rather then having to make a ... nother appointment.
They really look after me.