Church Hill Surgery

Staff are lovely all round from reception, dispensary, and the clinical staff. I’m a medically complex patient and they understand and always help where they can.

I’ve never had an issue with booking appointments either same day or in advance. I’ve not had a bad experience here and always recommend this surgery.

We had an appointment today for myself and my daughter. We saw Angela, she was very informative and friendly and made the experience a pleasant one.

Drs are great but receptionists are so rude and impatient , ask information and then cut you off. I was asked twice to go into so much detail about a very personal matter.

Nurses are usually good but the one I had I haven’t met before , she was abrupt, made me feel really uncomfortable and self conscious about a personal female matter and didn’t really discuss anything with me properly

Very rude and short tempered. Would not let me speak a full sentence without interupting me, and then had the audacity to tell me that I was rude and hang up on me, for asking her to stop over talking me and let me speak?! Having to wait 4 weeks for results of a spirometry test in which I cannot breath properly.

They are really great - no real issues. Since Covid they have not been open on Saturdays so it can be tricky for me as I have to take leave if I need an appointment but the staff are genuinely really great, kind and caring.

If I could think of any improvements - I am peri-menopausal and feel I was sort of told to 'just get on with it' so maybe a staff member who specialised in this area would be super, a nurse maybe who could specialise in that area would be so good.

They are usually really good, I came in today for just a blood test and I didn't have to wait very long at all. The nurses here are all very good.

There is nothing really wrong here it is a question of which day you come with the dispensary and what time, sometimes there is no one here sometimes there is a queue.

The nursing staff are brilliant and really helpful. It is easy to get through and get an appointment.

Good phone lines are important for people who cannot use the online system. They could do with more Doctors and they do not have a female doctor on site, which is okay for me but it would make a difference to my daughter.

I think they have had some new receptionists and they could do with a bit more training before they go solo, I asked one about my blood results but they could not understan ... d them and had to get a nurse to call me back which seemed a waste of time. Overall I feel the surgery is very good.

I think it's excellent here. The staff are always helpful. You don't have to wait long for an appointment. The surgery is in nice surroundings. I am looking to move but don't want to go too far as I want to stay at this surgery.

Just about everything is good about this surgery. It has improved as lot in the last year.

I do not have to come very often but I do have to have a regular medication review, but I struggled to get the receptionist to understand what I needed so I had to come in and ask. I was told that a doctor would phone me but they did not give me a time so I waited in all day and never got a call and now some of my medication says I have 10 months left and others say 0 months when they used to be the same ... , really not sure what is going on.

Everything is good here, getting an appointment is good. All the staff are very pleasant and jovial. Everything is brilliant and I can't think of anything they can improve on.