Church Hill Surgery

They have improved lately, they'd been done for not doing regular checks like blood pressure and diabetes so they're doing that now. I had my first one in eight years. They don't like to refer you. I'd asked to be referred to the podiatric surgeon and they were very reluctant. There's too much looking at money and not at you. They don't do regular medication reviews and don't follow things up. However you can actually get an appointment when you need one and you can ask for the doctor you want t ... o see. The dispensary is very good. But like all NHS you can't be ill after 5pm. It would have been zero stars three years ago but it's four now if you compare it to other people's surgeries.

They're absolutely brilliant, all the staff are so kind. My husband had a rare type of dementia and Doctor Mondol has been wonderful.

No complaints in general except they put me on blood pressure tablets I didn't want to go on because I was worried it would affect my warfarin. They said it wouldn't so I went on them and it's made my readings jump all over. I'm out of range more and have to be monitored more. I don't like my named doctor, I won't see him. He said I'd had a stroke when I hadn't.

Staff are lovely all round from reception, dispensary, and the clinical staff. I’m a medically complex patient and they understand and always help where they can.

I’ve never had an issue with booking appointments either same day or in advance. I’ve not had a bad experience here and always recommend this surgery.

We had an appointment today for myself and my daughter. We saw Angela, she was very informative and friendly and made the experience a pleasant one.

Drs are great but receptionists are so rude and impatient , ask information and then cut you off. I was asked twice to go into so much detail about a very personal matter.

Nurses are usually good but the one I had I haven’t met before , she was abrupt, made me feel really uncomfortable and self conscious about a personal female matter and didn’t really discuss anything with me properly

Very rude and short tempered. Would not let me speak a full sentence without interupting me, and then had the audacity to tell me that I was rude and hang up on me, for asking her to stop over talking me and let me speak?! Having to wait 4 weeks for results of a spirometry test in which I cannot breath properly.

I think it's excellent here. The staff are always helpful. You don't have to wait long for an appointment. The surgery is in nice surroundings. I am looking to move but don't want to go too far as I want to stay at this surgery.

Just about everything is good about this surgery. It has improved as lot in the last year.

I do not have to come very often but I do have to have a regular medication review, but I struggled to get the receptionist to understand what I needed so I had to come in and ask. I was told that a doctor would phone me but they did not give me a time so I waited in all day and never got a call and now some of my medication says I have 10 months left and others say 0 months when they used to be the same ... , really not sure what is going on.

They are really great - no real issues. Since Covid they have not been open on Saturdays so it can be tricky for me as I have to take leave if I need an appointment but the staff are genuinely really great, kind and caring.

If I could think of any improvements - I am peri-menopausal and feel I was sort of told to 'just get on with it' so maybe a staff member who specialised in this area would be super, a nurse maybe who could specialise in that area would be so good.