Coastal Village Surgeries

This surgery is fantastic, I don't have one criticism, only praise. They are really thorough and the nurses, doctors and receptionists really put themselves out there. they are all lovely and caring.

Not enough room, the reception is good but trying to get through on the phone is challenging. The prescription people are good but if you haven't got a smart phone you're lost, it must be hard for people. I can use a computer but a lot of people can't. The older system worked and I would prefer to go back to that. Getting an appointment is hard with the 8 o'clock dash, and if your wifi is down you can't use your computer, you have to have a mobile. You never see the same doctor and they don't re ... ad the notes because they don't have time. But the doctors I have had have been very good.

Trying to get through on the phone is hard. Booking online is okay but the wait for appointments can be quite long. The nurses are lovely, I don't see many doctors. You don't have to wait long for your actual appointment time. I don't really know many of the doctors, the nurses are really helpful.

Always very helpful, friendly environment, and they try to get you an appointment very very quickly. Prescriptions are always ready within 3 or less days. My experience has been very good. It's not their fault but when you try and phone to get an appointment you can't always get through. But they do triage quite well. So it would be better if there were more appointments on the day but obviously that's out of their control.

I don't have any complaints, they've improved a lot. They deal with all my queries. Every time I've needed anything they're there. They're okay. Don't think I've seen a doctor since COVID.

No complaints at all, never had any problems here.

I've never had a problem here at all, even during Covid. Sometimes it's difficult to get through on the phone, not all the time, but they're accommodating where they can be.

They look after me, I came down to book an appointment and they got me in straight away. The new girl on reception is very good, she soon sorts it out. They're quick and Dr Dalton is very quick to sort things out.

Now when you ring up you can do ring back so the queue doesn't seem to be in the 30s or 40s anymore, and they do call you back. I rang this morning, had an appointment today, and I'm happy with how it went. We do seem to get appointments the same day we ring up.
We've always found they've been brilliant.

I rang this morning and got an appointment for today for my son, the issue's been sorted out. The pharmacy didn't have the correct ear drops so I've come back down and they're going to send a different prescription through.
I haven't had any problems any time I've been. I can't give five stars as that's 'perfect' and nothing is so I'll give it four.