Healthwatch Norfolk

Diss Dental Health Centre

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Reviews Summary

1 out of 5 stars

Based on 2 reviews

Review data

5 star reviews

0%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

100%

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Anonymous User

October 6, 2022

1 out of 5 stars

Taken of list
I had to cancel an appointment this year due to having D and V. Was due to have a tooth removed had to pay full price on first appointment and told tooth could not be saved I had an abscess.

When phoned to rebook was told as I missed 2 appointment. 1ST was 3 years ago (I was birthing partner for my daughter) and had not attended regularly (covid ...

would not see me when I called only if went private) I was Informed by staff that I would no longer be seen on nhs, I still have said tooth and h ... ave had no problems since it was drained. Now I'm without a dentist can't afford private.
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Anonymous User

June 9, 2022

1 out of 5 stars

Removed from list of NHS patients
I was informed by the receptionist that their policy was that as I had no attended the dental centre in 2 years, I was no longer on their list of NHS patients. This was quite a shock to me, as I had attended regular check ups there for over at least 10 years, and as I understood that due to the government restrictions on the whole country since Wednesday 23rd of March 2020, it would not have been either possible nor acceptable to ensure that my regular check ups were maintained.

From March 23r ... d 2020 until 24th February 2022, there were many months of complete lock down throughout the country, when unless I had a real emergency it was expected that I would only request assistance or treatment for dental or medical difficulties when absolutely necessary or life threatening. As a person in their 70s, living alone throughout the pandemic, I now find that my perseverance has resulted in being penalised.

I do not accept that it was possible for much, if any of the past 24 months, to obtain an appointment for a check up.