Reviews Summary

3 out of 5 stars

Based on 92 reviews

Review data

5 star reviews

40%

4 star reviews

7%

3 star reviews

11%

2 star reviews

3%

1 star reviews

39%

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Recent reviews

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Anonymous User

5 out of 5 stars

Very professional and friendly experience.
Had an appointment today with Dr Bennett. Quite possibly the best doctor I’ve come across! He was so understanding and caring and spent time talking through things with me.

I didn’t feel rushed for Him to get to his next appointment and made me feel totally at ease. Would highly recommend him and the surgery.
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Anonymous User

4 out of 5 stars

Staff are always helpful
Good, no problems. Staff are always helpful, explaining any questions I might have. Care is very good. It's not always easy to get an appointment, it's sometimes a lengthy wait.
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Anonymous User

5 out of 5 stars

Exceptional service
Having on going health problems, I can’t thank St Faiths staff enough for all their help and support. To add to this a close family member has been diagnosed with a serious condition and the support I have enables me to cope.
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Anonymous User

5 out of 5 stars

I was seen by Dr Thomas Pearson who was incredibly kind, understand and responsive to my issues.
Subsequent to my tests, he called me and explained everything well, reassuring me of the next steps. The service I have received was timely, costumer focused, I felt listened to and well cared for.
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Anonymous User - Collected By Engagement Team

4 out of 5 stars

It's excellent, the treatment I've just received
It's excellent, the treatment I've just received. It's not easy to get an appointment; it's taken me three weeks to get one. I think some of the staff should be better trained to deal with patients. Sometimes it feels like they don't want to listen to you.
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Anonymous User - Collected By Engagement Team

5 out of 5 stars

It's okay
It's okay. I've been able to see someone when I've walked in this morning and I got what I wanted. I came in first thing with short notice and I got an appointment within an hour.
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Anonymous User - Collected By Engagement Team

5 out of 5 stars

I can't praise the surgery enough
It's fine, absolutely excellent. I've got lots of praise for this place. The pharmacy is good. I can't praise the surgery enough. I've never had a problem here. I messaged on the NHS app and got an appointment really quickly. They're always available.
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Anonymous User - Collected By Engagement Team

3 out of 5 stars

It's alright
It's alright. The parking is a nightmare! It's generally alright though.
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Anonymous User - Collected By Engagement Team

5 out of 5 stars

It will have to be a five!
I can't fault them really. I would prefer to see the same doctor but I'm generally happy with who I see. The communication from the surgery is fine. Getting an appointment varies on how busy they are. With a recent fall I don't think they could have done any more. It will have to be a five!
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Anonymous User - Collected By Engagement Team

5 out of 5 stars

The communication is fine and the care is good
No problem. If I need an appointment, I get an appointment. The communication is fine and the care is good.