East Harling & Kenninghall Medical Practice

as above summery

Booked appt for 1700 with the Dr. 45mins later I was seen!
My wife accompanied me as I struggle to hear this doctor as he whispers with an accent. Very hard to grasp what he is saying. I had to keep asking him to repeat himself.
Found him to be very condescending and unhelpful.
This surgery continues to get worse. I have been a patient for 27 years and its been years since I have been able to see a good GP doctor.
Shame you cant aware zero or minus stars!

I had problems which I thought only a GP could deal with so I requested a GP appointment. I was told it would be at least 5 weeks and be put on a waiting list . 8 weeks later I was given an appointment but I found out it was a paramedic who dealt with it.
They sent a link for feedback but I have not got a smartphone so could not access it.
When I rang they could not send a form
I should add that the previous practice manager published his e mail ad in the local press but they will not give ... out the current practice managers address

Practitioner's command of English and manner unacceptable, no name badge no compassion. Only part medication review everything else left with instructions for dispensary staff would need to phone message orders in as unable to order online!! Staff very patronising using phases such as -My Lovely- totally unprofessional, giving slapdash impression and lack of professional standards. No managers on duty to complain too, given a generic email address, when requested a secure email for a member of t ... he management team.

Reception staff are constantly misleading, giving inaccurate information that changes every time you speak to them. No accountability, practice manager can't even be bothered to respond. A total shambles.

Every time I ring, no spaces for phone appt dial 111, anouther time go to A E

It would be no wonder if patients of this surgery go to A&E in absolute despair because they cannot get even advice from this abolutely dreadful practice. If I book an appointment (for something that probably needs to be dealt with promptly) I have to go on a waiting list because none is available. If I try to phone for a same day appointment (and it has to be at 8.30am mind, otherwise there won't be any left) the telephone queue is full! You should be ashamed of yourself.

Anyone who has experienced a UTI will understand how difficult they are to manage but also how simple the solution is ... a short course of antibiotics. Having suffered for most of Sunday and after a sleepless night, I phoned on the dot of 8.30 to be informed the queue was full, I would have to try later. 2nd attempt same thing. Finally I got through to 14th place in the queue and waited 25 minutes to be told no appointments available and to fill in a form on the website, which I did. Although I ... explained the urgency of the situation, it's now after 6pm and all I know is that my form has been submitted to a doctor.
In a similar situation at my previous practice, I had phoned, had a call back from a doctor and had a prescription waiting all before noon. I dreaded registering with this practice because of all the awful reviews and also from what I had heard by word of mouth, but I had no choice when I moved house.
Over the counter medication has not helped and II have had to order and pay for anti-biotics online to ensure I can finally get the appropriate treatment tomorrow.
Meanwhile another disturbed night

Default response to asking to see the GP seesm to be go to the Walk-In Center or A&E. Seems that wanting to see the GP in an inconvenience to the surgery. Nursing, pharmacy and reception staff as are excellent but as for the GP's they seem to be not interested in patient care and would rtaher somebody else dealt with the issue.

East Harling Surgery has become more and more dangerous over the years with very little accountability of the reception staff or dispensary staff. East Harling Surgery have got a very poor attitude with Children and Adults with Autism, ADHD and Specific Learning Disabilities often providing miss information which could been seen as a safeguarding concern. The area in which they cover is extremely large and access by any means of transportation often means patients from places like Great Hockham ... are finding it extremely hard to access without personal vehicles and often have to travel further to the partner surgery in Kenninghall. Dispensary staff lack of accountability has resulted in hospitalisation of multiple family members with heart issues and diabetes as wrong medication dispensed or inadequate storage of sensitive medications. Lack of consistency means different doctor each time who are apprehensive of taking health concerns.