East Harling & Kenninghall Medical Practice

My husband sees a different doctor every time. That is his only gripe. It would be a great improvement if you could see the same doctor every time. A while ago I saw a practice nurse and I feel I was mis-diagnosed. I was able to get an appointment with a doctor and we resolved it that way. There is a lack of continuity there at the surgery. I must say that the receptionists are all lovely. They are very helpful and cheerful. But it's so hard to get through on the phone! You call up and you're al ... ready so far back in the queue.

my appointment with Dr Hazell had been put in with another DR and not told about it said DR could not give a steroiid injection as not aiiowed to so appointment was a waste of time even though DR HAZELL was there but refused ti do it very bad practice for a practice partner and poor manergment

The only way I can get an appointment here is to phone 111 and get them to force them to see me, even finding a lump was not enough of a reason to get a doctors appointment. You just get told to go to A&E or phone 111.

You can't ever just make an appointment you have to go on a waiting list. They have started doing electronic prescriptions now which is an improvement.

Very rude, ignorant female doctor. Felt discriminated

I had a consultation today with Dr Natalia. Although there was a lengthy wait to see her it was, by far, the most comprehensive, thorough and reassuring consultation I have had with an NHS GP for many years.

If only all GPs were as good as this…..the system wouldn’t be anywhere near as broken as it is.

Thank you so much Dr Natalia.

my appointment with my preferred Dr had been put in with another Dr and not told about it said DR could not give a steroid injection as not allowed to so appointment was a waste of time even though my preferred DR was there but refused to do it very bad practice for a practice partner and poor management.

I want to be able to email for prescriptions but they make you ring up. I won't go to them for influenza and covid jabs as I can go elsewhere which I can get to faster and don't have to wait as long.

Phoned Monday for my wife to have a nebulizer did to having brittle asthma, only 1 local doctor on site told by a very rude and obnoxious guy on reception to ring 999 wasn't interested in helping

I have a newborn baby suffering from allergies and they don’t answer the phones or open the online form so the only way to speak to reception to get an appointment is to go into the surgery. This is then a telephone appointment.

When we couldn’t get an appointment they would send messages through reception rather than picking up the phone and then when you ask the receptionist a question they have to message the doctor back and then you have to wait for a reply. If the doctor just called i ... n the first place it would be a much easier and quicker process.

We felt the service is very inefficient and not meeting the needs of patients.

Everyone we call for a doctor appointment we get the same 2 scenarios. Either we wait in hold for over an hour and end up giving up or we do speak to someone who tells us they have no appointments for the next 3 months and as 3 months is all they can their systems, we need to phone the the next day.

It’s absolutely outrageous. My partner found some lumps recently and called the doctor only to be told that there was no availability.

She is currently suffering from some serious medical sympt ... oms and can not get an appointment. We have had to resort to using our new love go we are provided with through our life insurance but even they can’t do much without GP referrals.

Also, when you do speak to a RECEPTIONIST they now ask you what your issue is. I’m not calling to explain it to a receptionist, I want to speak to a doctor.

It’s a joke and we should be getting better service.