East Harling & Kenninghall Medical Practice

I HAVE EXPERIENCED BAD SERVICE MY SELF BUT NOW I KNOW OF SOMEONE WHO HAS EX[ERIENCED AWFUL SERVICE. YOU CALL WITH SYMPTOMS THAT COULD BE CANCER. YOU ARE PUT ON A WAITING LIST JUST TO SEE A GP !! AFTER WEEKS OF WAITING YOU GET AN APPOINTMENT WEEKS AWAY, FINALLLY AFTER A LONG LONG WAIT YOU GET A HOSPITAL REFERRAL/APPOINTMENT THAT TAKES WEEKS !! TO FIND OUT ITS CANCER. YOU SEE LOCOMS THAT HAVE NO IDEA OF HISTORY ETC. UNTIL I LIVED HERE I NEVER KNEW SUCH A TERRIBLE SERVICE COULD EXIST, THIS SURGE ... RY NEEDS TO BE LOOKED INTO. PLEASE PLEASE LOOK INTO HOW THIS SURGERY IN KENNINGHALL IS BEING RUN. WHY SO MANY COSTLY LOCOMS ? STAFF RETENTION ? HOW MANAGEMENT IS MONITORED ON HOW THE PRACTICE IS BEING RUN. WHY ARE WE STILL BEING PUT ON WAITING LISTS FOR WEEKS JUST TO WAIT AGAIN FOR AN APPOINTMENT, ON THINGS THAT SHOULD BE URGENT, TIME MATTERS IN THINGS LIKE CANCER.

My husband sees a different doctor every time. That is his only gripe. It would be a great improvement if you could see the same doctor every time. A while ago I saw a practice nurse and I feel I was mis-diagnosed. I was able to get an appointment with a doctor and we resolved it that way. There is a lack of continuity there at the surgery. I must say that the receptionists are all lovely. They are very helpful and cheerful. But it's so hard to get through on the phone! You call up and you're al ... ready so far back in the queue.

my appointment with Dr Hazell had been put in with another DR and not told about it said DR could not give a steroiid injection as not aiiowed to so appointment was a waste of time even though DR HAZELL was there but refused ti do it very bad practice for a practice partner and poor manergment

Today was very good but in general it's very poor. I had a helpful nurse who
talked to us about what she was doing and why. It was easy to book but in
general, you struggle to get an appointment. However, I can be seen easier
now I have a cancer diagnosis. We've lived here three years and only had
one tablet review.

Today has been the most successful visit to a doctor in 4 years. They
listened to me, and I have some next steps and treatments to try. It's got the
universal problems that every where's got with not enough resources, but
the new manager is fantastic and has pulled it round to about as good as it
gets. They're so efficient now that there's nobody waiting here! We've
learned it's best to ask to see 'somebody' and not insist on seeing a doctor.
They'll find you somebody appropriate and ... refer you to the duty doctor if
needed. They're all over-worked but we know this is a problem in a lot of
places, even different countries

I'm here to pick up a prescription and I very rarely go to the doctors. In the
olden days I appreciated seeing the same GP to build a good rapport, now I
feel reluctant to speak to them. I've had dismissive comments about my diagnosed MS and been berated for not coming in for a review when I've
not been invited to or contacted about it in any way. I go private for a lot of
things now. There's not enough capacity of GPs, it feels fragile, and they
burn out. You get a flow of new doctors ... so there's no continuity. My
husband's prescription used to be posted to him so I could collect it more
locally but that's not possible now. Thankfully the extremely rude pharmacist
has gone from here though

I don't have any issues when I get to see a doctor but to do that is an
absolute nightmare, you have to jump through so many hoops and then it's
a six week wait. Recently my blood pressure was sky-high, the receptionist
knew this, and it was still six weeks to see someone. They've got rid of the
rude dispensary lady so that's good. Once you see the doctors, they are
good, but you never see the same ones. The nurses are amazing.

Good luck getting an appointment, even for young children. I've rang at 8.30
and been told to take a one-year-old to the Walk-In Centre. The staff are
lovely - especially at the dispensary, they're always charming. But it's bad at
times when you need the help and it's not there, and there's new houses
being built. Sometimes you're booked in at one surgery and told over the
phone that it's at the other one.

I caught a virus and couldn't breathe, I kept phoning and phoning, but I
couldn't get anyone and it took many times for me to get in. Even though I
could hardly talk and couldn't walk far because I couldn't breathe. The
receptionist was lovely, she spoke to the duty doctor and finally they
phoned me back. I saw a doctor who was a star - they realised it was a
heart problem and sent me to the hospital for an ECG. I was kept in for a
week! I've always ran my own business and never aske ... d for help, but I've
been so poorly. Three consultants have sent letters to say it was badly
managed. Last week I saw a lady here who was useless and looked at me
like I was something off the bottom of her shoe. I wanted to know if my
throat issues were due to my heart medications, but she kept talking about
my HRT

They've always been good, and you get a decent appointment in good
time. The receptionists were good when I needed an emergency referral.
I've been here over 15 years, and you used to be able to see a GP but that's
a big problem now, so I've gone private for certain issues. I have seen
nurses here recently though.