East Harling & Kenninghall Medical Practice

Practitioner's command of English and manner unacceptable, no name badge no compassion. Only part medication review everything else left with instructions for dispensary staff would need to phone message orders in as unable to order online!! Staff very patronising using phases such as -My Lovely- totally unprofessional, giving slapdash impression and lack of professional standards. No managers on duty to complain too, given a generic email address, when requested a secure email for a member of t ... he management team.

Reception staff are constantly misleading, giving inaccurate information that changes every time you speak to them. No accountability, practice manager can't even be bothered to respond. A total shambles.

Every time I ring, no spaces for phone appt dial 111, anouther time go to A E

It would be no wonder if patients of this surgery go to A&E in absolute despair because they cannot get even advice from this abolutely dreadful practice. If I book an appointment (for something that probably needs to be dealt with promptly) I have to go on a waiting list because none is available. If I try to phone for a same day appointment (and it has to be at 8.30am mind, otherwise there won't be any left) the telephone queue is full! You should be ashamed of yourself.

Anyone who has experienced a UTI will understand how difficult they are to manage but also how simple the solution is ... a short course of antibiotics. Having suffered for most of Sunday and after a sleepless night, I phoned on the dot of 8.30 to be informed the queue was full, I would have to try later. 2nd attempt same thing. Finally I got through to 14th place in the queue and waited 25 minutes to be told no appointments available and to fill in a form on the website, which I did. Although I ... explained the urgency of the situation, it's now after 6pm and all I know is that my form has been submitted to a doctor.
In a similar situation at my previous practice, I had phoned, had a call back from a doctor and had a prescription waiting all before noon. I dreaded registering with this practice because of all the awful reviews and also from what I had heard by word of mouth, but I had no choice when I moved house.
Over the counter medication has not helped and II have had to order and pay for anti-biotics online to ensure I can finally get the appropriate treatment tomorrow.
Meanwhile another disturbed night

Default response to asking to see the GP seesm to be go to the Walk-In Center or A&E. Seems that wanting to see the GP in an inconvenience to the surgery. Nursing, pharmacy and reception staff as are excellent but as for the GP's they seem to be not interested in patient care and would rtaher somebody else dealt with the issue.

East Harling Surgery has become more and more dangerous over the years with very little accountability of the reception staff or dispensary staff. East Harling Surgery have got a very poor attitude with Children and Adults with Autism, ADHD and Specific Learning Disabilities often providing miss information which could been seen as a safeguarding concern. The area in which they cover is extremely large and access by any means of transportation often means patients from places like Great Hockham ... are finding it extremely hard to access without personal vehicles and often have to travel further to the partner surgery in Kenninghall. Dispensary staff lack of accountability has resulted in hospitalisation of multiple family members with heart issues and diabetes as wrong medication dispensed or inadequate storage of sensitive medications. Lack of consistency means different doctor each time who are apprehensive of taking health concerns.

I HAVE EXPERIENCED BAD SERVICE MY SELF BUT NOW I KNOW OF SOMEONE WHO HAS EX[ERIENCED AWFUL SERVICE. YOU CALL WITH SYMPTOMS THAT COULD BE CANCER. YOU ARE PUT ON A WAITING LIST JUST TO SEE A GP !! AFTER WEEKS OF WAITING YOU GET AN APPOINTMENT WEEKS AWAY, FINALLLY AFTER A LONG LONG WAIT YOU GET A HOSPITAL REFERRAL/APPOINTMENT THAT TAKES WEEKS !! TO FIND OUT ITS CANCER. YOU SEE LOCOMS THAT HAVE NO IDEA OF HISTORY ETC. UNTIL I LIVED HERE I NEVER KNEW SUCH A TERRIBLE SERVICE COULD EXIST, THIS SURGE ... RY NEEDS TO BE LOOKED INTO. PLEASE PLEASE LOOK INTO HOW THIS SURGERY IN KENNINGHALL IS BEING RUN. WHY SO MANY COSTLY LOCOMS ? STAFF RETENTION ? HOW MANAGEMENT IS MONITORED ON HOW THE PRACTICE IS BEING RUN. WHY ARE WE STILL BEING PUT ON WAITING LISTS FOR WEEKS JUST TO WAIT AGAIN FOR AN APPOINTMENT, ON THINGS THAT SHOULD BE URGENT, TIME MATTERS IN THINGS LIKE CANCER.

My husband sees a different doctor every time. That is his only gripe. It would be a great improvement if you could see the same doctor every time. A while ago I saw a practice nurse and I feel I was mis-diagnosed. I was able to get an appointment with a doctor and we resolved it that way. There is a lack of continuity there at the surgery. I must say that the receptionists are all lovely. They are very helpful and cheerful. But it's so hard to get through on the phone! You call up and you're al ... ready so far back in the queue.

my appointment with Dr Hazell had been put in with another DR and not told about it said DR could not give a steroiid injection as not aiiowed to so appointment was a waste of time even though DR HAZELL was there but refused ti do it very bad practice for a practice partner and poor manergment