East Norwich Medical Partnership

It's difficult to get appointments but the doctors and nurses are spot on. They're normally fully booked but then when you come into the surgery there's not a soul in there. I only live across the road so its really handy.

It's hard to speak with them, when you work having to phone at 8am is not easy and then having to wait for a call back with only a morning or afternoon call slot is hard, I can't just have my phone on me at work. When you get the call back that can be useful.
Most of the staff are good and the physio is very good, but there is one doctor is is very dismissive, he makes he mind up very quicky and will not change it and look at other things.
When it come to woman's health issues I don't know if ... there is someone who specialises in it, but that would be good if not.

Apart from when the summon me for my medication review I don't need to come very often, so I have no complaints.

I find them quite helpful here and they talk and listen to you. There is not too long await for an appointment. They ring you back when you ask for an appointment and most of the time it is sorted over the phone, you very rarely are seen face to face.

You can never get an appointment, you just get told to go to the walk in centre. Ask to see a doctor and you get a nurse practitioner who doesn't agree with the doctor.
They are just leaving me to suffer in chronic pain with no medication. I have asked for a scan on my knee but they will only refer me for physio.
The doctors never last here and it has just got worse and worse since covid.

They are alright. No idea who I have just seen and what their job is though.
It's nearly impossible to get an appointment just get told to go to the walk-in centre.
The service is good once you have been seen but it is a struggle.
It's fine though, pretty much how I expect it to be.

I had a good experience with my daughter with her referral, that happen quickly and was good.
Today i have just tried to make an appointment but they will not let me, said all they could do it send a link to fill in a form and then they would need to work out who to book the appointment with.
My daughter need something on her pip form and they asked her why she was applying for it, her medical records have all the information so why do they need to ask her that. Are they not reading them or no ... t updating them.

I've got no problems with most of the doctors, but you do see a different one every time. To get an appointment you have to ring at 8am and by the time you get through they've run out. They never have any appointments in Thorpe and people who can't drive like me have to get 2 buses to get to this site in Sprowston. I get the impression that they're trying to shove everyone up here, which I object.
For home visits they always send a locum doctor, and they don't know your history or the patients ... they're seeing. It's time consuming having to explain everything every time.
I have no problems with the staff, they're great but getting an appointment is so difficult.

I think that the doctors get into a mindset and they won't change their mind, perhaps it's a bit of arrogance. The doctor that you see ends up changing all the time, there are a couple of good ones but I don't get to see them often.
I would change doctors if it wasn't for the nurses and physios, they are outstanding. Getting an appointments is a nightmare, you can't get past the receptionists, and you have to call at 8 which is ridiculous.

I can never get an appointment to see a GP. When you call you end up being number 28 or 30 in the queue and I can't wait that long. They always say they'll give you a phone call first and then it's 2-3 weeks before you can see a GP.
The nurses are very good when I come for blood tests, they've got time to listen to you and talk to you, they are very good.