East Of England Ambulance Service NHS Trust
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Reviews Summary
4 out of 5 stars
Based on 27 reviews
Review data
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5 star reviews
- 70%
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4 star reviews
- 0%
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3 star reviews
- 7%
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2 star reviews
- 0%
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1 star reviews
- 22%
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Recent reviews
They were wonderful, caring, thorough, informative to both myself and friends. Very much appreciated and valued. Thank you
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East Of England Ambulance Service NHS Trust
Good afternoon Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb. nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-100924-003 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn
I went for a doctors appointment and they said I need to get an ambulance to the hospital and rang one for me. It was a 40 minute wait but I knew it was not an emergency and as I was at the doctors I would not be high priority.
When it arrived the staff were very good and they looked after me till they handed me over at the hospital.
I broke my leg and had to wait two and a half hours for an ambulance.
The ambulance service have been very good - they've not been as long as they said.
My girlfriend called an ambulance as she'd found me collapsed, I was in a lot of pain. The paramedic told me I'd be fine at home with paracetamol which I knew wasn't right, but she did let me decide. I asked to go to A&E and ended up being admitted for a week.
My husband was having a stroke and when I phoned 999 they said it would be 2 hours. All the TV ads say time is so important but it was still a two hour wait, I ended up just driving in myself which was terrifying.
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East Of England Ambulance Service NHS Trust
Good morning I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb. nhs.uk with the date and the location we attended so that we can track the staff involved and begin an investigation if you would like us to do so. Many thanks Kathryn
I had a fall. I couldn't praise the ambulance crew enough. I didn't have to wait long. A&E (NNUH) was fine. They looked after me. They even gave me a sandwich!
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East Of England Ambulance Service NHS Trust
Good afternoon Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb. nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-100924-001 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn
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East Of England Ambulance Service NHS Trust
Good afternoon Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb. nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-100924-001 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn
The ambulance crew was amazing. They are a brilliant service. It was a very quick speedy response and the crew were amazing. We did have to wait outside the Queen Elizabeth Hospital, but that wasn't their fault.
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East Of England Ambulance Service NHS Trust
Good afternoon Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb. nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-100924-002 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn
The Ambulance Service was excellent. My mother had a fall. We had to accept that it was a seven hour wait but the service kept ringing to ensure my mum was okay and to reassure us that they were on their way.
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East Of England Ambulance Service NHS Trust
Good morning Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb. nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KKXXXXXX and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn
My elderly Mother in law fell in a supermarket car park this weekend. Suspected broken leg.
We called 999 and we're told someone would call back in 2 hours and an ambulance wait would be a further 5 hour wait.
They said not to move her but what choice did we have!! How they felt leaving a 77 year old laying on the cold tarmac of a car park for 7 hours was acceptable I do not know!
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East Of England Ambulance Service NHS Trust
Good morning I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb. nhs.uk with the date and the location we attended so that we can review the record and begin an investigation if you would like us to do so. Many thanks Kathryn