Elmham Surgery

Wouldn’t it be encouraging to imagine staff entering a caring profession to…..care.

Our experience with Elmham Surgery has proven, on the few occasions we’ve asked for kindness, support and expertise that it’s impossible to receive any kind of meaningful treatment. Telephones that go unanswered, impossible to see a GP (you may have the opportunity to see a nurse or receive a call), belligerent & obnoxious pharmacist, a pharmacy that only accepts calls for 3 hours a day and closes for 2 ... hours across each and every lunchtime….

the very hours it’s convenient for most of the working population to visit! Frontline staff seem poorly trained and under motivated which clearly is a result of exceptionally poor management. Many of the local residents have resorted to sactive their hard earned savings on private treatment as Elmham Surgery is not fit for purpose.

This is a test review to see if the provider is notified of it's publication

My young person is struggling with anxiety to the point of being on the brink of being kicked out of college. Needed help now, waited 2 weeks for an appointment only to be told to self refer for help! The info I put on the online form was exactly the same as what was said in the appointment.

YOU SHOULD HAVE TOLD US THAT ON THE PHONE. not make them wait 2 weeks for a doctor to quote policy.

It's pretty good. When we've needed any treatment its been okay. Sometimes have to wait a little bit but that's usual these days. They fit me in every week for my blood test. The new appointment system is good.

It's fine. When I phone I have to wait sometimes, it can be several minutes When you get through they're quite helpful. The nurse was nice and I only had to wait a minute when I got here.

I thought everything was lovely as always, they couldn't have done anything more . They were friendly and I got everything I needed. It was better than expected. The reception helped me so that I wouldn't have to come back again tomorrow.

It's very pleasant, very kind, and I got through early. Nothing to complain about.

It's okay. They've all been very helpful. I had my first shingles jab last year but no one told me about the follow up so I may have to do them again now. They were very helpful in finding out for me.

Generally very good. Eventually I can get treatment. Doctors are a rarity everywhere. I've had a lot of attention from the surgery this year. There's no continuity though, it's a different person every time, it's not what we were used to pre-covid.

I think its excellent. Very helpful doctors, all the staff are helpful.

It's taking a bit of getting used to the new e-forms, it'll take a while for people to get used to it. My husband finds it much easier.

I find it difficult not knowing when the call is going to come, I ask them to call me back on my mobile but I always get called on the landline.