Elmham Surgery

I was discharged from hospital with no care plan and a six-inch surgical wound. I couldn't walk to begin with but when I could, I saw a nurse practitioner who cleaned me up. They were brilliant and told me to see her twice a week to change the dressings. I had to keep going for about 12 weeks as part of the wound didn't heal very quickly.

I wanted to cancel my appointment so it would free up a slot for someone else but I couldn't get through. There's also no option on the phone line to cancel, it would be helpful if there was.

Wouldn’t it be encouraging to imagine staff entering a caring profession to…..care.

Our experience with Elmham Surgery has proven, on the few occasions we’ve asked for kindness, support and expertise that it’s impossible to receive any kind of meaningful treatment. Telephones that go unanswered, impossible to see a GP (you may have the opportunity to see a nurse or receive a call), belligerent & obnoxious pharmacist, a pharmacy that only accepts calls for 3 hours a day and closes for 2 ... hours across each and every lunchtime….

the very hours it’s convenient for most of the working population to visit! Frontline staff seem poorly trained and under motivated which clearly is a result of exceptionally poor management. Many of the local residents have resorted to sactive their hard earned savings on private treatment as Elmham Surgery is not fit for purpose.

This is a test review to see if the provider is notified of it's publication

My young person is struggling with anxiety to the point of being on the brink of being kicked out of college. Needed help now, waited 2 weeks for an appointment only to be told to self refer for help! The info I put on the online form was exactly the same as what was said in the appointment.

YOU SHOULD HAVE TOLD US THAT ON THE PHONE. not make them wait 2 weeks for a doctor to quote policy.

It's okay when they have doctors. It's fairly well run and efficient Some of the new procedures could be better explained, like the new appointment booking. A letter would be ideal, or a poster in the surgery to explain the new process.

It's pretty good. When we've needed any treatment its been okay. Sometimes have to wait a little bit but that's usual these days. They fit me in every week for my blood test. The new appointment system is good.

Generally very good. Eventually I can get treatment. Doctors are a rarity everywhere. I've had a lot of attention from the surgery this year. There's no continuity though, it's a different person every time, it's not what we were used to pre-covid.

My appointment was 25 minutes late and the waiting room felt empty a lot of the time.

I think its excellent. Very helpful doctors, all the staff are helpful.

It's taking a bit of getting used to the new e-forms, it'll take a while for people to get used to it. My husband finds it much easier.

I find it difficult not knowing when the call is going to come, I ask them to call me back on my mobile but I always get called on the landline.