Ever Care Ltd

Ever Care did not provide a contract, careplan or risk assessment. Communication was very poor. They kept cancelling meetings at the very last minute. The carers were unprofessional and one of them was very rude and should not be practicing. I will be reporting this agency to the CQC

I first came into contact with Ever Care Ltd when I needed Night Sitters so I could take a much needed holiday. Sophia and Paul who own and manage the company are both wonderful and caring.

There was never any doubt that they would look after Dad extremely well. Dad enjoyed their visits so much that I didn't have the heart to stop them when I returned from holiday.

They have been coming twice a week ever since as Dad really enjoyed their visits; they had time for him, He was just a checklist ... . I have now moved Dad's full care package to Ever Care Ltd so that I could get continuity of Carers and timed visits.

I should have moved sooner! Sophia, Paul and Sharon have been absolutely incredible. Dad can now has his routine which he so badly needed with his illness and experienced Carers who are extremely knowledgeable.

I feel a weight has been lifted off my shoulders finally as I can totally rely on Ever Care Ltd to provide the level of care that Dad requires without me being involved. I'm a daughter again and I cannot praise Ever Care Ltd enough.

OTHER COMPANIES companies advertise personally matched carers, consistent reliable service, compassion and understanding.... however did not deliver!! Ever Care Ltd are friendly, dedicated and reliable.

Ever Care team been looking after my dad for 6 months now and we can’t thank them enough. The service is absolutely fantastic in every way.

My dad need visits three times a day and all the carers been very friendly and helpful. The carers always come on time and we always get the same regular carers which is handy for dad as he’s getting very forgetful.

They even cooked my dad homemade meals sometimes. All the carers are like part of the family.

My dad suffers from Dementia and we noti ... ced that he improved a lot in the past 6 months, the carers always have a long chat with dad and makes him laugh and comfortable. Sometimes they take my dad out for a walk and it’s something dad always look forward too.

All the carers are very experienced and well trained, we really can’t thank Ever Care enough as they made a difference in our family life.

I was pleased to find someone near as I am disabled aged 83. They had no nurses and level of care very poor.

Not aware of Patients medical diagnosis or allergies, not qualified to dress wounds. Very outspoken and I felt very vulnerable.

Not permitted to help with housework. Mostly sat and talked only one carer available.

I was intimidated by her. I tried to explain what M.

I.was on my record as I needed to keep calm.

I thought of sending her home on the first visit but decided to give h ... er another chance. She left of her own accord.

May need assessment for anti-depressants. The owner seemed very calm and pleasant but had no nursing experience.

Today a district nurse was to pay another visit. I was ordered to have a shower mid morning my dressings were removed by the lady in charge.

I have a wet room. She showed no experience of having performed this before.

The District nurse did not arrive, I had questioned that a nurse could not guaranteed time of arrival. I had to try to replace the dressings.

The NHS department confirmed that this would now happen sometime tomorrow. The previous carer who left the previous day had omitted one task of collecting the bags to place in the appropriate outside bins.

I asked the lady in charge if she would do this please;which she did and put the contents in the wrong bins! The collection company now refuse to empty my bins. I have appealed to the local council and they will endeavour to find a solution.