Grimston Medical Centre

Takes ages to get an appointment, when you do it’s rushed. When I entered the room I said hello, didn’t even get a hello back just “what can I do” the second I walked in” didn’t give me time to explain my symptoms

I do miss Dr. Clifton! These people here have been really good to me but it is hard to get an appointment. I saw a nurse about something and she needed me to see a GP, so I got a phone call and they made a referral to the hospital. I can't fault the NHS.

They're lovely. They're professional and helpful, they get things done.

My GP's social skills are not to be desired. He made an inappropriate and incorrect comment about the cause of a health condition. He also had no idea about a different condition I was asking to be tested for as it's hereditary, and when it was found I had it, he described that as devastating. My dad complained so he's a bit better with me now but his communication style is still difficult to deal with. He manages the clinical side well so I will stick with him.
The queue to pick up prescripti ... ons can be a bit long as everyone comes down for the late opening session.

It's not as good as it used to be if I'm honest. Appointments are always running late with one particular doctor. I wouldn't mind if it was because patients needed extra time but I've seen him nipping out for cigarettes.
However, credit where credit's due, on the positive side the dispensary's got a lot quicker. There might be a queue but they get through enquiries and dispensing quicker. Recently I had a phone call to change my prescription rather than a face-to-face and I was perfectly fine ... with that.
They do OK but you can see where there needs to be an improvement.

I'm rarely here but I did have a telephone appointment a few months ago. I sent a video of my condition and was given a swab and advice. I came here today to book a blood test which will be in three weeks but I'm aware how difficult it is to fit people in. It's not urgent so I'm OK with that. We need to be patient!

I usually just pick up my prescription once a month and it's on time, and everything is correct. I can't fault them - they're pleasant and polite. I just made an appointment which is in September and I'm OK with that.

It's very good, I'm very happy here. Everything runs smoothly and the communication is good. I telephone to book and if I want to see a specific doctor it can be about a month. I'm more than happy.

My appointment today was with Georgie for the asthma clinic and I got good advice. They told me it was time to book in so I got in touch and got the appointment quite quickly. On the whole, I get to see someone if I need to or if it's for a regular check-up. They could do with a bigger car park but that's an impossibility.

I've been here 15 years and I've noticed things take longer than they used to. I used to get same day appointments and I'm waiting weeks now. Prescriptions used to be ready the same day, now it's a week. My named doctor has cut down their hours which is fair enough but it has reduced my opportunity to see her. I have long-term conditions so it makes sense for me to keep seeing her, and the service I get from her is great, she always gives me time.
My experience has been that some of the new me ... dical staff have a bit of a brusque attitude. There used to be a core team who were good, now there seems a high turnover, particularly in the pharmacy.
The NHS app and electronic systems are good. My wife had an incident where the tech failed and she wasn't told a prescription was ready but that was a one-off.
Overall, it's an inconsistent service.