Harleston Medical Practice
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Reviews Summary
3 out of 5 stars
Based on 24 reviews
Review data
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5 star reviews
- 29%
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4 star reviews
- 21%
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3 star reviews
- 25%
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2 star reviews
- 8%
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1 star reviews
- 17%
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Recent reviews
Ignored, left to suffer until I'm forced to go private, have tried to leave but was spoken about without my permission, broken Data Protection, and that was the Practice Manager, have complained more than once to the GMC, let me make this clear, THIS IS AN ONGOING ISSUE, it cost me my career and if I had not gone private may well have cost me my life
The social prescriber - Lucy - is exceptional. Both for me and a friend she went above and beyond, giving a large amount of her time and helped considerably.
Additionally, I had a fall after Christmas and had a GP appointment the very next day and was referred for an X-ray the next day.
5/5 appointment with Dr Morrison for my mental health. He was completely engaged with my conversation and concerns and is a great advocate for Harleston surgery and also for mental health. Thank you.
It's difficult to get an appointment, they say they will call you back and they don't always do that. If they do you still don't get to actually see them.
I had something wrong with my skin and they wrote a prescription without even seeing me. I think they are overpaid pen pushers.
If you do get to see them they simply refer you to the hospital. I eventually got something resolved with the pharmacist because the doctor was no good.
I really can't rate them very well at all.
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Harleston Medical Practice
Dear Patient Thank you for your feedback. I was sorry to hear that you have been unhappy with the service you have received from the practice. When requesting clinical advice, we always try to ensure a member of the team gets back to you the same day. On rare occasions, when demand is particularly high, this may be the next day for routine matters. If you have a preference for a face to face appointment, please do let the receptionist know and they will make a note to ensure that the GP is aware of this. With regard to onward referrals to hospital or other specialist services, this is sometimes required to ensure that you receive the most appropriate medical opinion/treatment. I would welcome the opportunity to explore any specific issues you have experienced and respond in more detail to your concerns. Please contact me at nwicb. harleston.reception@nhs. net if you feel this would be helpful. Once again, thank you for taking the time to provide this feedback. Please do not hesitate to contact me if I can be of assistance. Yours sincerely Maria Flood Managing Partner
It took a while to get an appointment with the GP but they referred me quickly. Once in, the GP is good.
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Harleston Medical Practice
Dear Patient, Thank you for your feedback. I am pleased to hear that you feel you have received good care from the GP and that you were referred quickly. We offer unlimited access to GP advice each day that we are open. In order that we can meet demand and patient needs, GP advice will be delivered in various ways. Sometimes it will be a telephone call, sometimes a face to face appointment and sometimes the GP may recommend another plan such as a blood test or appointment with another member of the team in the first instance. If your preference is for a face to face appointment, please do let the receptionist know so that they can bring this to the GPs attention in the appointment request notes. Thank you for taking the time to provide feedback on our services. Yours sincerely Maria Flood Managing Partner
I don't come very often and usually just get repeat prescriptions but it all works well for me.
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Harleston Medical Practice
Dear Patient, Thank you for your feedback. I am pleased to hear that you have had a positive experience when accessing our services. Thank you for taking the time to share this with us. Yours sincerely Maria Flood Managing Partner
The nurse dressed my leg for several months and they were always very good to me. It's all better now.
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Harleston Medical Practice
Dear Patient, Thank you for your feedback. I am very pleased to hear that you have had a positive experience when you have accessed our services. Thank you for taking the time to share this with us. Yours sincerely Maria Flood Managing Partner
My GP is fantastic with mental health issues, they have a very good bedside manner. They are so good compared to where I used to be.
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Harleston Medical Practice
Dear Patient, Thank you for your feedback. I am pleased to hear that you have had a positive experience when accessing our services. Thank you for taking the time to share this with us. Yours sincerely, Maria Flood Managing Partner
It's better than it was. The staff are much better, they are responsive and helpful.
It's easy to get an appointment, although the slot to call in the morning is too narrow, which isn't good. I wish you could call to make an appointment at other times.
Once in to see the doctor it's okay. It's a hige difference to how it used to be, it's improved.
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Harleston Medical Practice
Dear Patient, Thank you for taking the time to provide feedback on our services. I am pleased to hear that your experience has been positive. Please note, to improve ease of access for our patients, you can now call at any time of day during our opening hours to request access to a GP. Patients calling before 10am, will usually have their need met the same day, even for a routine matter. Patients calling after 10am will be added to the next working day’s list, unless their need is urgent for same day attention. Thank you once again for taking the time to leave a review. Feedback is always valuable as it helps us to identify where we can make improvements to services. Yours sincerely, Maria Flood Managing Partner
I have been to the surgery for several visits and the staff are very good.
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Harleston Medical Practice
Dear Patient, Thank you for your feedback. I am pleased to hear that you have had a positive experience when accessing our services. Thank you for taking the time to share this with us. Yours sincerely, Maria Flood Managing Partner