Healthwatch Norfolk

Health Transport Group UK

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Reviews Summary

1 out of 5 stars

Based on 1 reviews

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1 star reviews

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Anonymous User - Collected By Engagement Team

May 20, 2025

1 out of 5 stars

They don't seem to know what they are doing
I got to the hospital on time for my appointment this morning at 9.15, the hospital told them I would be ready to be picked up at 10am and phoned them at 9.

30 to remind them. It's now gone 11.

30 and still no sign, I have phoned the office and been told that they cannot get to me before 12 as that is the time that was booked, which it wasn't. The staff on the vehicles are great but the ones that work in the office don't seem to know what they are doing, you can see the drivers get frustrated ... with them too.

I had an appointment at home at 12pm today which I will now miss as I am stuck here.

I use them a lot and pick up from home normally works but getting home they are always late