Heathgate Medical Practice

I wish to complain about a doctor who shouted at me. It was very unprofessional and I felt very scared and vulnerable. My complaint to the surgery was ignored. Dr Llewelyn is wonderful, I see her instead.

In the 35 years I have been a patient at this surgery, they have been generally consistently great. A remarkable achievement given the increased pressures within the NHS and seeing how expansion and development of the area Heathgate serves could have led to a decline in service.

The Practice has adapted to meet the need and I find staff helpful and accommodating. A good triage system ensures I have always been able to access an appointment when there has been a need.

Routine appointments wit ... h a clinician of choice (for consistency of care) is a little trickier and this is slightly frustrating, but I am mindful of pressures they face. A recent issue when I required emergency script prior to surgery saw the pharmacy go the extra mile to resolve in a timely fashion and alleviate additional potential stress for me.

I think it is the attitude of people here that is so good. They are very responsive and try and problem solve and they are very good at listening.

Access is great, not a problem at all I either come in or ring up and am offered a good appointment for me.

The seating is too hard though in the waiting area, they need some softer chairs at the back

I rang this morning for an appointment and got one. The staff are all great, I always ring up - it is convenient and I get what I want,

I've been treated very well. I have Rheumatoid Arthritis and they help me every time I have been in trouble. The only thing is these telephone appointments, I would rather have face to face appointments but the doctors know that. I am 100% happy with how it is.

The doctors are empathetic, knowledgeable and go out of their way to help when they can, for example referring elsewhere and just offering support generally. The nursing staff are as well.

Monday morning trying to get through on the phone can be tricky. But generally access to healthcare here is really good.

I phone up and generally they tell me when to phone back if there are no appointments - I think they must have a two week rota

I am very happy with them, they keep an eye on me, they're good - really good. It can take a long time to get an appointment, like it took me three days to get an appointment and it turned out I had sepsis.

I usually see Dr Barton who is very good. Access is ok I am local, I phone up and come in for results etc.

I would give them 6 stars if I could. I have no complaints whatsoever.

The approach, and attitude of staff - everyone you see is happy and smiling while they do things and are considered too. I always get what I need - I have never had any problems at all.

I have been coming here for 40 years and this is one of the best surgeries. I have no problem with access.

I have my INR and the nurse books my next appointment so I have no concerns.

If you need to you can get an appointment. They are very personable, they know you by name. If you need an appointment you get seen. The only improvement I could think would be their communications - I still get letters when they have my email address. It costs to send a letter.

We have visited quite a lot recently due to our baby having a few issues. The surgery have always got us in quickly, reassured us and shown empathy. We have no complaints regarding the care they have provided us over this difficult time. Really pleased that Heathgate is our surgery.