Hellesdon Medical Practice

My partner’s just been advised to give up smoking in an appointment. She was very upset as she’s tried many times and has found it difficult.

On the way home what do we see?! Two of your staff smoking and one of them showing off the tattoos all over their body. I know people have them and I know people smoke.

And I know it’s up to them! But this is supposed to be the NHS! There is a time and a place. Not professional at all.

Now she doesn’t want to give up smoking because she think ... s this surgery promotes smoking. It feels that the appointment was a total lie.

Thanks a lot.

They know me and my situation which is good. I get through on the phone and can get seen on the same day. I have no complaints at all.

I have always found the Hellesdon Medical Practice receptionists to be so helpful and willing to make things work for you. They work so hard for us patients; it must be a constant challenge for them.

This morning I was call number 26 looking to book an appointment today. When I was connected the receptionist apologised and said there were none currently, but try later as there maybe some more released.

In the meantime a routine appointment was in March which she booked as back stop. I rang l ... ate this morning and now have an appointment face to face with a GP at 1.

30pm.

Thank you!! You are stars

Generally speaking they are very good. They initiate my yearly check up. Sometimes the doctors are difficult to see but that's fine, I see a nurse. If I really need to see a doctor then I can see one eventually.

I have known Dr Tolley for many years and he is a great doctor. He listens to your problems and explains in detail to help you understand the medical treatment. Very easy to talk to and makes you feel at ease.

My Dad has terminal cancer and I can not fault Hellesdon Medical practice. Everyone involved in the practice and his care has been great.

I got home at 4.55 and my Dad was struggling to go to the toilet so I phoned the surgery and they prescribed him what he needed straight away and I had the medication by 6.

15. He had a home visit from Dr Javid and my Dad need 5 testchecks he did them all and was honest and reassuring with him.

They have been so good with his care and if I could give them ... 20 stars I would.

I have lived in Norwich for 2 years with Hellesdon medical practice being my Gp and as somebody that uses them regularly, as does my husband, we really cannot fault the service. I have found the healthcare staff to always be extremely thorough, efficient and kind and the admin staff have gone above and beyond for our family on more than one occasion.

Definitly the best GP practice I have been with by far. I’ve never had to wait too long for my appointment and have never found it difficult to ... make an appointment either.

Just want to praise ALL the staff at Hellesdon medical practice for their continued hard work . always helpful, always trying , .Most people just don't see or know what goes on behind the scenes in a doctors . There is always many hidden HEROES in all doctors . Thanks Again

I can only praise Hellesdon Medical Practice. I needed advice concerning an elderly relative. The Doctor was very helpful and saw them that afternoon. She gave them a precription and has organized an xray. Doctors are getting a lot of negative comments but i cant praise enough

As the next of kin to a patient of this practice , (and a retired health professional) I have only on three occasions, had to ask for the services of the doctor who is allocated to overseeing the medical needs at his care home. The first time I asked the doctor for some help for my relative (who had dementia) He was less than helpful and was obviously annoyed at me for disturbing him.

He also told those looking after my relative not to let me call him again. On the second occasion, I asked for ... my relative to be reviewed as he had leg swelling and redness.

The GP sent an alternative health professional who mis-diagnosed and missed cellulitis and my relative ended up in hospital for three weeks, The third time I needed his help was today, when needing the death certificate completing. I explained on THREE separate phone calls that I am only in the country until Friday and would appreciate this doing today.

Guess what? Not done and he is day off tonmorrow. Totally unacceptable.

The receptionists however, are lovely.