Howdale Group Practice

I find the staff helpful and kind and it seems to be okay. It's all fairly good and I've not had an problems although sometimes you have to wait a bit to get an appointment.

It's all marvellous. The staff are helpful, nice and friendly. They always answer the phone and help you. The doctors and nurses are fantastic, they are wonderful.

The reception, pharmacy and nurses I would rate 5 out of 5 but I would only give the doctors 1 out of 5. So overall, it would have to be 3 out of 5.

The staff are generally very good but the doctors are not. I don't feel listened to or acknowledged and am left feeling dismissed.

There is one doctor who is quite helpful but the rest are not.

I think it's okay but not great. It's just different to how things used to be and I suppose we have to get used to it.

It's so easy, they always answer the phone and prescriptions are always ready. The staff are pleasant and helpful. The only thing that could be better would be more doctors and more appointments as it can be a long wait to see someone.

I've had no problems here, the surgery is very good. It has also improved recently. In fact both Marham and Howdale surgeries are good.

I have to wait too long for blood test appointments but another member of the family was able to get in. We are often sent to the Howdale practice which is not as easy for us to get to.

They do always try to help. Sometimes it's frustrating trying to make appointments but they are kind and understanding most of the time. Although they are overstretched you know they care. They are kind patient, and understanding. The pharmacy staff are fantastic and the asthma nurse is brilliant.

I don't come very often but it can be a struggle to get an appointment. The old way was good but it seems more difficult now.

If you need a blood test it's three weeks or longer. I have been asked to go to Howdale to get an appointment sooner but if I want to come to Marham I have to wait much longer.

I get to the stage where I think why should I bother. I think they lack empathy and it all puts me off coming.

I also think the communication between the hospital and the doctors surgery shou ... ld be better. Also I find having to ring at 8.

30 on the dot to get a doctors appointment and waiting in a long queue difficult and frustrating. Waiting to find out if you can have a face to face appointment and they will then only give you a telephone call.

I can't get to see a doctor. After several attempts there is a 3-6 week wait which I think is excessive for a chest infection.

After a long wait to see someone I was sent to the hospital where they treated me. I had a follow up appointment here at the surgery and saw a practice nurse and I felt they were not listening to what I said.

They jumped on one point which I did not feel was relevant and it felt like an easy cop out for them. They based the conversation around a diagnoses I had years ... ago and I didn't find it very helpful.

Generally the staff are fantastic and the pharmacist goes out of their way to be helpful.