James Paget Hospital

It was great, it always is. I have been before and I don't have any criticisms. Everyone is very friendly. It is a 45 minute drive away and the James Paget would be closer but it is easier to park here.

I have been here several times and never had any problems. Iam never kept waiting and the staff and the care are first class. I have no complaints. The parking is not great so I came on the bus today.

It is all very straightforward, not too long to wait and all fine inside. The staff are okay and friendly.

Very good. Very quick and professional. It's a nice waiting area and the staff are very nice.

It was quick and they explained everything well. They were friendly and professional and everything was fine.
I coudn't park in the car park today as there were no spaces so we did have to park out on the road. It is easier here than going to the James Paget.

Very good. My appointment was on time and the staff were professional and knowledgeable. There was kindness and excellence. We asked questions which they answered and gave us some additional information too. It is a beautiful place and I am very pleased. It did take us about 5 minutes to find a place in the car park.

I got here early and they saw me early. They made me understand how to use the monitor and it's all fine. The staff are friendly and helpful. It also convenient as I can walk here.

After ringing 111, I was advised thar I should be seen in hospital within an hour and 111 would contact JPH to expect me. I live 22 miles away and was in too much pain to drive so I ordered a taxi as contacting a friend would have delayed things. It was a Sunday. I arrived at the hospital, booked in and had to wait over 2 hours before a doctor called me. Others who arrived after me seemed to be called in before me, I was crying with the pain. After xrays, I was assured that there was no fracture ... , just a serious strain and given pain killers. The receptionist organised a taxi home for me. I was reassured by the hospital but really can't afford the £140 that the 2 taxi rides cost me. Why did 111 see it as so much more urgent than the hospital triage?

I spent 15 days Jph sitting in chair having a nap on 2nd afternoon I became aware of someone in my single room. When I looked a male was feeling all over my bed. Mu immediate thoughts were thank God I am not in bed. The man then turned around dropped his trousers and urinated in the basin. I was pressing buzzer a sister came in asking what was the matter I pointed to the man she looked and said "Oh my god" she went and came back with a few nurses, some took the man out while others kept tellin ... g me"He won't hurt you" perhaps he wouldn't but I didn't know that. All I was aware of that I was stuck because at that time my legs wouldn't move and I could not get out of chair or bed without help. This poor man may have had dementia but he wondered all the time. He even stood in the corridor and waved goodbye when I left. I just did not feel safe. I am in my 80s and have only had my husband of 57 years in my bedroom. Consequently the have written on my discharge letter that I suffer from anxiety.

Kindest most courteous people I've ever come across, they make you feel at ease. Absolutely tremendous group of people. The environment is spotlessly clean, they have everything needed to meet my needs.