James Paget Hospital

I was dropped off at the main entrance and I walked round. All fine in the appointment but signage from the clinic to the X ray department is not good. The clinic sends you to X ray but there is no signage on the building that you are sent to that indicates it is where you have an X ray. We saw some other people having a problem with this too.

It's a long walk from the car park but it was fairly easy to find because we have been before and we know where it is. I think the signage from the car park is quite good.

I was waiting for 55 minutes, the walk was a bit long but the signage was good. The appointment and staff were fine.

Weird that you are told to elevate your legs at home but there is nowhere to do that here. Coming from the main hospital, you can't pick up the signage until you're past the building. It was quick, pleasant, not a hardship at all. Would much prefer coming here than going somewhere in the main hospital.

The signage is not good. Told to go to the fracture clinic but none of the signs say that. For an x-ray I was told to go to the next building but no signs say. My appointment was at 11 but I sat for 45 minutes and then was told to go for an X-ray, I could've been doing that during those 45 minutes. Since then it's been boom boom boom. The staff are very pleasant.

The appointment was quick and the signage to the building was clear. I have a blue badge and I found the labelling of the spaces poor. Outside the department the drop off sign on the ground runs over the blue badge spaces which makes it unclear. It's also a bit irritating that you need to get the blue badge validated at the main reception. Could this not be done here?

Lovely staff but it is a long walk from the car park but the map that came with the appointment was very helpful. I knew what I was coming for and the appointment was good.

They run a very well organised unit. The Breast Cancer Nurses are fabulous. Mrs S Downey is honestly the best Consultant that I have ever met. Any questions are answered in a way that you fully understand. She goes above and beyond anyone else that I know. Simply the best

Monday morning rang main hospital number multiple times can’t get through cut off each time. Contacted PALS via telephone goes to answerphone gives option of email with query , family member has used this option over different problem recently nobody gets.

Can’t get through to relevant department, and when you do eventually get through you’ve lost the will to live.

I had to have a scan at the James Paget and everyone was very friendly, the N&N is good but because it is bigger it just doesn't have the same personal feel.