John G. Plummer & Associates

The only issue I have with Plummers is that my dentist changes about every six months. Most of them are newly qualified so lack experience, but generally kind and gentle. If there was something Plummers could do about retaining people, I would be very pleased. Would it be possible to state in interview that customers expect dentists to stay for a bit longer than six months? Say, a couple of years just to get to know people.

They are absolutely amazing. I love my dentist, I used to be a nervous patient and now I'm not. He talks me through everything he's going to do and reassures me. They are very good.

Got an emergency appointment dentist was lovely really helpful got me sorted.

You go in and get sorted, there's no fuss. They're always very good and friendly. Sometimes appointments can be late but that's like most places now.

So pleased, been coming since it opened. We had expert care and I wouldn't get better if I went private. Really caring, the dentist is brilliant. They make you feel special and not just like a number.

They are very good. Professional, straightforward and they get on with the job. It's all painless and everything works.

My wife and I have been with the same dentist for 28 years and the service has always been good. Recently we have been seen by a trainee dentist, meaning that we get the most up-to-date treatments.

I had my check-up cancelled during Covid and then an email to say my dentist had left. After that I was emailed to say I'd been struck off as I hadn't had an appointment! I can't afford to go private so now I just have no dentist.

I managed to access a dentist recently as they had taken on somebody new. However, before that I had a dental emergency and the practice advised me to call daily but I couldn't ever get an appointment and I felt I had no choice but to go private where the treatment quality was better too.

There's an unfair fee structure for NHS dentists, they should receive the same as private. I think services should be nationalised, and that you should be able to get treatments from any practice in the regio ... n to ease waiting lists.

Overall the practice has a bad system for accessing appointments but they're doing the best they can in very, very difficult circumstances.

I visited Maria in the Happy Smiles Club to see if she could help my son get used to the dentist. He has ASD and is non verbal and amazingly she could sign Makaton! She also gave me some really good visuals and we have a plan to work on his confidence moving forward.

He even sat on the chair and let her look in his mouth. Thank you for being so patient and amazing with him.

We are looking forward to visiting you again.