Lawson Road Surgery

I have had a bad time of it health wise and this surgery is excellent. I just have to say my name and I get an appointment, they can not do enough for me and they take my past medical history in to consideration.

If you phone at 8am someone phones you back. I needed a blood test and I got it within 2 days.

I got a letter saying I was now out of catchment and would have to move surgeries, but I called them and they said I could stay, I was so happy because I would of been heartbroken if I had ... to leave them.

I booked an appointment with a doctor and had to wait 2 weeks for a telephone consultation. The doctor then rang me on the agreed date (23824) but unfortunately I just missed the call.

I called the surgery back 2 minutes after missing the initial call and was told the doctor had already gone home. Surely if you ask somebody to return a call (which the doctor did in a message) you would wait 10 mins before going home.

So after waiting 2 weeks for the phone consultation I am now waiting again ... because the doctor decided to leave immediately after (guessing because it was a Friday afternoon he couldn’t possibly wait 10 mins) The service is appalling and I’m really not sure what has happened to the NHS.

It is working perfectly, they have a very good management system. The doctors are OK too.

The systems make full sense to the team running the operation but no explanation to a patient - which leads the reception staff to talk to patients like they’re stupid I first tried to book an appointment using the online form on a weekend, however the form isn’t accessible out of hours. I made time revisit the form during my own working hours and fill out what for me was an emotional explanation for my need to see a doctor.

This triggers a callback from a doctor without any correspondence ... with the patient to see if the time is suitable. If you miss the call because you too are at work, it’s then out of hours.

Then you have to start the process from the start. Calling the surgery, you’re met with an extremely patronising reception staff who cannot comprehend how you can ‘Miss an appointment’.

As I submitted a form for help with anxiety, this interaction was highly uncomfortable. The reception staff quite patronisingly explain that they can’t book you an appointment slot, despite you advising you had to allocate time in a workday to take the phone call.

The system appears to have been built for the healthcare professionals without regard for patients. A request for an appointment should be met with an appointment slot that a patient can make time for.

Friendly practice, always prompt to respond and staff professional and helpful from first phone call, through to appointment. I can not fault the service provided by any one there

I needed to access mental health support and was very impressed by the support I received. I was given an appointment with the GP very quickly and was referred to their mental health specialist later that same week. They were both a huge help to me.

Hands down the best GP surgery Ive ever been a patient in. Literally saved my life a few years ago and forever grateful for how the doctors went out of their way to support me.

I have no problem with the whole team,at lawson.They are very helpfull when i need it.

I wanted to send pictures of thebproblem to my doctor but no function for this. Then wanted to send info to Asthma nurse, but everything is a box-ticking exercise so have been unable to do it. Extremely frustrating.

I phoned here at 8.10 and here I am at 11 and have been seen to by a Dr.

It is not the first time this has happened, everyone I know say they wish it was like this at their own surgery. The Dr was late but I accept that as they were giving their full attention to the people before me and then they will for me.

The only improvement would be the music they play when you phone is too intense - something a little more calm would be super.