Litcham Health Centre

Very poor service. Take off work to attend an appointment. After waiting half hour, walked out as no communication from reception staff. This has happened twice. When pointing out the sign in the waiting room, if you have been waiting 15min please go back to counter. You get asked what am I meant to do about it by reception staff.

The reception staff are very rude over the phone. I was told one day to book an appointment online if this is easy for me so i did.

I heard nothing within the time frame that is said online. I then called to see if i could have an appointment and i was put back on hold.

When she came back no one had even read my online request and said i would have to call at 8am the next morning. Due to my job i can not do this hence why i use the online service.

I was told that they get so many cal ... ls first thing in the morning they don't bother to check the online request. I then carried on to say i have been trying for a long time to get into the surgery with my problem and i was just told once again to call in the morning.

I told her that's fine i would just register with another surgery as this happens far to often in my family trying to get seen at this surgery. She then said 'okay that's fine, bye' and hung up on me.

Receptionist don't seem to care about peoples well-being here.

I am gutted my post code does not allow me to change surgeries so i will have to stick it out with this one but as soon as i can move surgeries i will be out of their!!!!!!! If you can even see a doctor at this surgery it is like gold dust!!!

The Surgery is well led and the best in the area. I have been a Patient at Litcham Health Centre since 1992 and find it is a well led and excellent Surgery. All the staff are very helpful regardless of their jobs.

We have three GP’s who work different days plus locums. Booking appointments in advance is a thing of the past,thanks to so many people missing them.

If you cannot see a Doctor, you can ask to see a nurse or even get a phone call from them. At Litcham there is a team of Red c ... oats who go out visiting patients that cannot get to the Surgery.

We have many other different services which save time in going to the local Hospital. Emergencies get seen the same day.

The GP in charge Dr Julian Brown who is also my GP is brilliant and forward thinking, he is responsible for putting many services into place. I see him on a regular basis, yes I might have to wait but he gives you the time you need.

If you request a phone call you will always get one. He is involved with other projects that benefit not only Litcham Health Centre but other Health Centre’s as well.

It’s easy to berate the Surgery but times have been hard since COVID and in the NHS generally, funding has not been there, thanks to broken promises from the outgoing Government . Let’s hope this changes soon.

There is also a shortage of Doctors and Nurses we have lost many to other Countries.

Having had a consultation with a heart specialist who advised starting to take Bisoprolol immediately to help slow a very fast heart rate. He gave me a prescription for 2 weeks supply.

I of course went straight to my local surgery's pharmacy only to be told that there was a procedure which it appears would take days to complete involving rewriting the Spire prescription on NHS scrip and having it approved by a doctor in one of their "admin slots" of which none were available. I was understanda ... bly anxious already and being told that I needed to drive a 24 mile return to have the Spire prescription filled by a commercial pharmacy when I could see the drug on a shelf in the Litcham pharmacy was extremely frustrating and did not help my already heightened anxiety.

I did drive to the commercial pharmacy and will be able to start taking the bisoprolol today but this is surely not good patient care?

The reception staff are very rude over the phone. I was told one day to book an appointment online if this is easy for me so i did.

I heard nothing within the time frame that is said online. I then called to see if i could have an appointment and i was put back on hold.

When she came back no one had even read my online request and said i would have to call at 8am the next morning. Due to my job i can not do this hence why i use the online service.

I was told that they get so many calls fir ... st thing in the morning they don't bother to check the online request. I then carried on to say i have been trying for a long time to get into the surgery with my problem and i was just told once again to call in the morning.

I told her that's fine i would just register with another surgery as this happens far to often in my family trying to get seen at this surgery. She then said 'okay that's fine, bye' and hung up on me.

Receptionist don't seem to care about peoples well-being here.

I am gutted my post code does not allow me to change surgeries so i will have to stick it out with this one but as soon as i can move surgeries i will be out of their!!!!!!! If you can even see a doctor at this surgery it is like gold dust!!!

Last week they fitted me in very quickly last week but sometimes it can be a bit tricky to get an appointment and it can be a long wait in the queue at 8am on the phone. The nurses and doctors are lovely, they are attentive and listen.

If they say they are going to call they do. They have a huge workload and not enough time and resource.

I have had a bit of trouble in the past but it has all now been resolved. I find it very easy to get an appointment which I do over the phone, if needed you normally get to speak to a doctor in a couple of hours. The nurses are very good and I have no problems with them. The reception team are okay.

I have no complaints. I can get an appointment when I need one to see the doctor. I call and its all fine.

Waiting on the phone for an answer when you need an appointment is my only issue. It was a few months ago now but you did also have to wait a while to get an appointment with the doctor. However, once you are in, you can't fault them. The staff are lovely and really helpful.

We love it, it's so good. Being able to speak to a doctor or see a doctor on the same day is so good. We think it's better than other surgeries we have been to in the past. The pharmacy service is good too.