Long Stratton Medical Partnership

I get excellent healthcare from the surgery, I have a long-term condition that they monitor really well. I'm called in quickly for appointments. I'm happy to see an ANP or any clinician. It's much better than what our family members are dealing with who live outside Norfolk.
You have to book online which isn't quite as good as calling. Last time the information I'd put in the 'tell us anything else that is relevant' wasn't passed to the person I saw so they weren't aware of the problems I was h ... aving.
I'm also concerned about all the new houses being built and how the surgery will cope with the extra patients.

Called at 8:15 on the dot for my 2 year old who has a high temp and has been unwell for a week (have been to walk ins during week due to New Year’s Eve/day) and things aren’t improving. Was told ‘medical emergencies only’ and to take him to the walk in. Ridiculous that a GP will not see a child.

I'm absolutely appalled that the service here is deemed acceptable? I have never had any trouble getting appointments in Suffolk, Wales, Cornwall, Devon, Yorkshire, but here is a joke! They bombard you with texts to get jabs, which I have told them numerous times, I dont want, but can't get an appointment.
Their treatment of people battling weight issues is appalling. I have lipoedema it's a medical condition that's not my fault. I get text for obesity appointments! Let's make someone who ... hates how they look, feel even more worthless! This is disgusting!"

awful. Only available place is Newton Flotman. Put long Stratton surgery search for phone contact number and get on live booking again. So if I don’t find a number I won’t get my blood test as I’m not going to Newton for a 5 min appointment

I think they've done brilliantly with all their trials and tribulations. The new system for prescriptions was very frustrating to start with but I think it's ironed out. Now it's up and running I think it's going to be better.

I can’t believe they still make you call at 8.15. Waited ages for an answer, then no appointments left and told to call another day. And no way to just ask for a routine appointment in a couple of weeks. Such a shame as when I’ve seen them (a nurse and GP) previously they’ve been great.

You can't get an appointment. A fortnight ago I had to go to the walk-in clinic but there were no doctors there. They did help but it hasn't worked so I'll have to go back as I can't get in here. It's useless, I'm not too happy with it all. There's not enough doctors and it's all down to money. They're very nice and talk to you nicely but if they haven't got any appointments, they haven't got any. I sometimes think they don't care about me any more now I'm 80.

I don't normally come here but is easier to get to on the bus. They were absolutely brilliant today. I was seen on time and they were very friendly and helpful.

The only bad thing was the length of time I had to wait in the waiting room. It was 30 minutes late and I'm supposed to be at work by now. The service when I got in was great and the appointment was easy to book.

I'm here every two weeks and it's fine, no problems. I can book in OK because they know my background. I can't fault them at all. The doctors here and at Long Stratton are fine.