Manor Farm Medical Centre

All practice g.ps, and both clinical and non clinical staff very helpful and supportive. Only rarely are reception staff unhelpful, usually very good

I cannot thank this practice enough, all the staff we have seen are so friendly. They are also especially helpful which shows as they go above and beyond to listen and genuinely want to help you.

The staff here look like they enjoy what they do which is so lovely to see.

I don’t think they get the recognition they truly deserve

I have got a lot of health problems and I tend to get seen quite quickly. The staff are normally nice to me, the nursing staff are really good.

You don't ever see the same Dr, so you have to go over stuff again and again. The phones and getting an appointment can take a long time, like I was 22 on the list when I called in.

They are better than they were. When you get to see doctors they are very nice and helpful.

You have to do everything when there is a hospital appointment, you have to chase chase and chase them, they never help. It can be hard work.

The pharmacy here is a complete nightmare I refuse to come here for my medicine, they are rude. One big issue, my 93 year old mother, every time we call up and ask for a doctor they never send one, it is always a paramedic.

She needs a doctor. You also have to ... chase everything for the housebound such as covid vaccines.

The staff are hugely polite

I have only been twice as am new to the area but I appreciate the problems as I used to be a GP receptionist. I need to speak to a Dr about blood results so I called at 8.

30 and it took 40 minutes to get through, but was 7 in the queue. I can't book ahead a non urgent appointment but I don't want an urgent appointment to discuss my cholesterol.

I want to make it clear this is NOT a criticism it is an observation but I have put off ringing and delayed treatment because of this system, I feel ... bad taking a same day space from someone who may need it more urgently. The Dr here today, she was brilliant, she listened and cared.

I have been with them for such a long time, they are my family doctor. They listen and that is so important.

I just wish life could be easier for them. They look after us it is only right we look after them.

I'd like not to have to wait so long but you have to bear in mind what they are all going through, it is to be expected.

Dr Ian is absolutely superb. He sits and listens to your problems, he is a caring Dr.

And the care I have received today - I had pains last night and he took me straight in for an ECG. It is a caring surgery.

We all know it is hard to get an appointment but it is also hard to cancel an appointment, you have to go into the queue to cancel. A cancellation line maybe where a message can be left, and monitored could free up the appointment for someone else.

They did exactly what I wanted today. I have a recurrent problem, I sent in a sample and they said they would ring today when the sample results are back.

It is always the same service when I need a Dr I see one. It is true that when you call at 08.

30 there are a lot of people in a queue, but they get through the calls quickly. Or just wait and phone a bit later.

I have never not got what I have needed. I think they have a hard job and people should tell them when it is fine more.

It's good. Everything about it is good. You can wait sometimes on the phone but I tend to make my appointments in person. I've had no problems and I am happy with them.