NHS 111

I rang in crisis and was interrupted and told that it wasn’t a conversation service so I apologised for wasting their time and hung up. I then had a complete breakdown after and had to stop
Myself from taking an overdose. Such a shame as it had been good previously. I will not be using them again.

I knocked a tooth loose and broke part of my denture following a seizure. I called 111 and they gave me a reference number and six dentist's phone numbers to call. None of the dentists would take me. I called 111 again and was told somebody would call me for further help and nobody did. I called again and was told somebody would get back to me, again nobody called. I emailed the ICB and three weeks later they replied to say they couldn't help me. I still don't have a dentist and I'm in pain.

I had a broken tooth from a broken crown so I called 111 for help to find a dentist. They told me to glue it back on myself. I did this and it worked but I ended up with an infection.

I found the staff on the phone to be kind and straight to the point, they phoned back when they said they would, I felt listened to and very reassured. They gave me time to talk.

As a couple we have used 111 a few times and found them to be brilliant.. One time I was refused an appointment at my surgery and after phoning and talking to 111 they managed to get me seen.

Another time they sent me to A&E but they had pre booked me in so I didn't have to wait and got seen straight away

I had my COVID jab at the castle quarter and the next day when I woke up my arm had frozen, I was really scared and the lady on the phone was wonderful and very reassuring, she said a paramedic was 30 minutes away and she would get them to call in even though she was sure it was nothing to worry about as I could move other things. When they arrived they gave me some pain killers and told me that it was due to the injection going into a nerve but if I wasn't better the next day to call again.

I ... did recover that day.

I called 111 as I was having significant problems with my vision. The first call was pretty positive, they did an assessment and referred me to PES which is the patient eyecare services.

They booked me in at an opticians for an OCT however when I got there I found it was a small branch that didn't have the right equipment to conduct the test. I had new symptoms a few days later and called 111 again.

I mentioned my previous episode and there was a suspicion of stroke, but a medic didn't call ... me back for two hours which doesn't feel prompt enough. I was advised to go to A&E and that 111 would send my records to them, however when I got there they didn't have my notes which caused me a lot of confusion.

I called 111 while I was sat in A&E at the James Paget and was told they'd misinformed me, my records couldn't be sent. They did apologise but the whole experience was very muddled.

My husband has blood cancer and a neurological condition. He got Covid and he's supposed to get antivirals within five days so I called 111 as this is what we had done previously.

We were told we'd be called back before midnight and nobody phoned. The ICB are looking into this and 111 have told them they have it on record that they did call but they didn't.

A clinician called us the next day and said he does need the antivirals but nothing further happened. I called them a few times and they ... said they'd passed urgent messages to the Covid Medicine Delivery Unit but still nothing happened.

The window of treatment was missed.

I called 111 because I couldn't get a doctors appointment. I was told someone would call me back but no one ever did. Not a good experience at all.

I'd give them less than a 1 if I could, worst service I've ever used. I needed an emergency dentist and some of the numbers they gave me weren't even dentists they were GPs. I kept calling back and kept getting told wrong things.